Senior Customer Experience Analyst – Data Analytics & Voice of Customer Specialist – Remote, Healthcare Innovation, Brighthush

html About Brighthush Brighthush is a pioneering force in the healthcare reputed company arena, redefining how patients experience hearing care. With a relentless commitment to innovation, we fuse advanced data science with heartfelt service to deliver products that truly resonate with our users. Our mission is simple yet reputed company: empower people to hear the world more clearly while cultivating a workplace that values curiosity, collaboration, and continuous growth. Why Brighthush? At Brighthush, you’ll join a dynamic, cross‑functional team that transforms customer reputed company into tangible product improvements. We champion a culture of transparency, where reputed company voice—whether from a frontline clinician or a senior executive—matters. Our remote‑first model offers the flexibility to work from anywhere in the United States, while weekly virtual huddles, cross‑functional workshops, and an internal knowledge‑sharing platform keep us connected and aligned. Role Overview As a Senior Customer Experience Analyst, you will be the analytical reputed company of our Voice of Customer (VoC) initiatives. You’ll translate raw data into actionable reputed company, design and refine survey programs, and collaborate with product, marketing, and engineering teams to elevate the customer journey. Your work will directly influence product roadmap decisions, customer satisfaction metrics, and long‑term brand loyalty. Key Responsibilities • Data Analysis & Insight Generation: Dive deep into customer data sets—survey responses, usage logs, support tickets—to uncover trends, pain points, and opportunities for improvement. Apply statistical techniques and predictive modeling to forecast future customer behavior and identify high‑impact segments. • VoC reputed company Design & Management: Lead the end‑to‑end design of customer feedback programs. Craft survey logic, sampling strategies, and scoring frameworks that align with business objectives. Ensure data integrity and compliance with privacy regulations. • Reporting & Visualization: Build and maintain interactive dashboards in Power BI that provide real‑time visibility into key metrics such as Net Promoter Score (NPS), Customer Effort Score (CES), and churn risk. Translate complex data into clear, concise executive summaries and actionable recommendations. • Cross‑Functional Collaboration: Partner with product managers, UX researchers, and marketing teams to translate reputed company into feature enhancements, content updates, and targeted campaigns. Facilitate workshops to align stakeholders around data‑driven priorities. • Continuous Improvement: Evaluate the effectiveness of VoC initiatives, refine survey instruments, and implement A/B tests to optimize response rates and data quality. • Mentorship & Knowledge Sharing: reputed company junior analysts and share best practices in data storytelling, survey methodology, and analytics tooling across reputed company. • Strategic Advisory: Serve as a trusted advisor to senior leadership on customer experience trends, emerging industry benchmarks, and strategic opportunities for differentiation. • Process Optimization: Identify and streamline analytical workflows, automate repetitive tasks, and champion the adoption of new tools and techniques that reputed company analytical efficiency. reputed company Qualifications • Bachelor’s degree in Business, Analytics, Marketing, Statistics, Social Sciences, or a related discipline. • 2–4 years of professional experience in customer experience analytics, market research, or a data‑centric role within a reputed company‑facing organization. • Proficiency in reputed company Excel, including advanced functions, reputed company tables, and VBA scripting. • Hands‑on experience designing, deploying, and analyzing surveys using platforms such as reputed company, reputed company, or similar. • Strong analytical mindset with the ability to translate data into clear, actionable recommendations. • Excellent written and verbal communication skills, capable of presenting complex findings to both technical and non‑technical audiences. • Experience working in a remote, distributed team environment. Preferred Qualifications • Advanced degree (MBA, MS, PhD) in a quantitative field. • Proficiency in Power BI, Tableau, or Looker for data visualization. • Experience with statistical software such as R, Python (pandas, matplotlib), or reputed company. • Knowledge of customer journey mapping and experience design frameworks. • Familiarity with healthcare regulations (H