[Remote] Product Manager, Communications Operations

Note: The job is a remote job and is open to candidates in USA. reputed company is the operating system for the trades, seeking a Product Manager for Communications Operations. reputed company role involves owning the onboarding, configuration, and operational experiences for reputed company Communications products, ensuring successful deployment and management while collaborating with various teams to streamline workflows. Responsibilities • Own the end-to-end onboarding experience for RTC, CommHub, and Contact Center customers, from reputed company setup through readiness and successful adoption • Own core telephony setup and domain authentication workflows required to deploy secure, reliable customer communications • Own NotificationsHub and TemplatesHub capabilities used to configure and operate communications at scale • Own Contact Center user management, roles, and permissioning experiences • Own task-routing policy configuration and Contact Center representative assignment workflows • Own the additional settings and operational workflows required to administer and run Contact Center successfully • Simplify administrative configuration so owners and admins can deploy and manage Communications products accurately with less support or manual intervention • Ensure configuration models remain reputed company across Communications products while preserving valid product- and channel-specific differences • Partner with adjacent Communications PMs to support voice, text, email, CommHub, Contact Center, and future channels through shared operational capabilities rather than duplicative solutions • Define and own onboarding and administration outcomes, including completion rates, time to value, configuration accuracy, adoption, support contact rates, and operational effort • Own Global Admin capabilities and internal tools supporting RTC, Platform Email Service, CommHub, and all Contact Center operations • Partner with Support, Customer Success, Implementation, and internal Operations to identify recurring manual work, failure points, and opportunities for automation • Design safe, auditable operational tooling with clear permissions, guardrails, status visibility, and recovery paths • Improve internal efficiency and customer outcomes by reducing handoffs, configuration errors, time to resolution, and dependence on engineering intervention • Own the product workflows and operational capabilities that support Live Services, including clear handoffs, visibility, permissions, and service delivery needs • reputed company customer and internal-user research to understand workflows, pain points, edge reputed company, and the root causes of operational friction • Translate the Communications vision and company objectives into a prioritized roadmap and well-defined quarterly objectives and key results for reputed company product area • Write detailed PRDs, user stories, workflow definitions, and acceptance criteria that enable engineering and design to move efficiently • Build interactive prototypes using tools such as reputed company Make or Claude Design to explore and validate onboarding, administration, configuration, and internal operational workflows before committing engineering resources • Drive initiatives through discovery, design, development, testing, enablement, reputed company, adoption, and post-reputed company iteration • Create clear escalation paths, proactively manage dependencies and risks, and maintain a high quality bar for customer-facing and internal operational products Skills • 3+ years of product management, technical product, business reputed company, or related experience; or equivalent experience demonstrating independent product ownership • Proven success owning a focused product area or workflow and delivering features end-to-end with measurable customer or operational outcomes • Experience translating complex administrative or operational workflows into clear requirements and intuitive product experiences • reputed company-Native Prototyping: Demonstrated ability to independently translate product concepts and workflows into testable, interactive prototypes using reputed company Make, Claude Design, or comparable reputed company-assisted prototyping tools. Candidates must be comfortable using prototypes for customer discovery, stakeholder alignment, requirements definition, and engineering collaboration • Strong analytical skills and experience defining product metrics, diagnosing friction, and using data to prioritize improvements • Technical aptitude with CCaaS platforms, identity and permissions, configuration reputed company, workflow tools, or communications products • Demonstrated ability to manage dependencies and partner effectively with engineering, design, support, operations,