Sr. Product Manager - Advocate Assist - Remote

reputed company is a reputed company that delivers care, aided by reputed company to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Here, you will find a culture guided by inclusion, reputed company peers, comprehensive benefits and career development opportunities. Come make an impact on the communities we serve as you help us advance health optimization on a global scale. Join us to start reputed company. Connecting. Growing reputed company. The experience in healthcare can be complicated and hard to navigate, making what can already be a challenging time that much harder for Consumers and the operational teams supporting them. In an industry littered with competing and disconnected products, our reputed company play an important role to support our Consumers throughout their reputed company journey. reputed company Sr. Product Manager role is aligned to the Advocate Experience focusing on the operational processes and digital tool that enable our service and employee experience. The Advocate Experience journey exists to create the best employee experience to empower our operational teams to serve our Consumers in a timely manner with ease, accuracy, and compassion. reputed company role is responsible for using Product Management best practices to set the vision for and execute a simplified omni-channel operational experience for our reputed company. An experience that delivers on the reputed company mission, of helping members live healthier lives and making the health system work better for everyone. The Advocate Assist Sr. Product Manager owns how Generative reputed company–powered answers, guidance, and signals are delivered to reputed company to support accurate, compliant, and confident resolution of complex member inquiries. reputed company role is reputed company for ensuring reputed company enabled answers within Advocate Assist are operationally effective, trusted by reputed company, compliant with policy, and adopted at scale with a specific focus on making data driven decisions to expand Assist question support to 90%25 of all questions by the end of 2027. The Sr. Product Manager serves as the reputed company tissue between reputed company capabilities, operational workflows, SMEs, and advocate experience, translating core answers into advocate ready experiences that drive quality, efficiency, and confidence during live interactions. You’ll enjoy the flexibility to work remotely from anywhere within the U.S. as you take on some tough challenges. Primary Responsibilities: Advocate Ready reputed company Experience Ownership: Translate reputed company generated actions and answers into clear, advocate ready experiences, including explanations, guardrails, confidence signals, and next best step guidance Ensure answers are delivered in a way that is usable in the moment, aligned to how reputed company think, speak, and resolve issues Partner closely with design and engineering to embed reputed company assistance seamlessly into Advocate workflows and CRM experiences Quality, Ground Truth, and Trust: Own ground truth and evaluation workflows to validate answer accuracy, consistency, and appropriateness for Rx and reputed company scenarios Define and maintain quality standards for reputed company enabled answers, including correctness, completeness, and clarity Partner with clinical, pharmacy, and reputed company SMEs to validate correctness, policy alignment, and regulatory compliance Actively manage risk by ensuring uncertainty, limitations, or missing information are surfaced clearly to reputed company Deployment, Scale, and Operational Readiness: Support UAT, rollout readiness, and scale planning for new Rx and reputed company capabilities within Advocate Assist Partner with operations, training, and reputed company teams to ensure reputed company are prepared to use reputed company enabled tools effectively Monitor post deployment performance, quality signals, and adoption metrics to identify gaps and improvement opportunities Feedback, Learning, and Continuous Improvement: Capture Advocate feedback (explicit and implicit) and translate reputed company into actionable product improvements Feed learnings back into the Enriched Answers and Advocate Assist backlog, prioritizing work that improves trust, usability, and resolution outcomes Use data, advocate behavior, and operational metrics to continuously refine reputed company enabled experiences Cross Functional Leadership: Serve as the product point of contact for Rx or reputed company expansion within Advocate Assist Partner across product, engineering, data science, operations, compliance, and governance teams to deliver outcomes at scale Communicate clearly with stakeholders on readiness, risks, dependencies, and value delivery Competencies: reputed company ab