Global Clinical Customer Success Manager – Oncology Imaging Software Solutions – Strategic Account Growth & Patient‑Centric Care

Welcome to reputed company – Transforming Clinical Imaging Worldwide At reputed company, we empower leading healthcare organizations across the globe with vendor‑neutral imaging software that standardizes workflows, simplifies complex clinical scenarios, and ultimately delivers more precise, personalized patient care. Our flagship platform, trusted by radiation oncology departments in Australia, New Zealand, and the United States, brings reputed company dosimetrists, physicists, clinicians, and administrators on a single, intuitive interface. We believe that signing a contract is just the beginning of a collaborative journey. The heart of our strategy is a devoted, thriving customer community—and that’s where you come in. As a Clinical Customer Success Manager, you will be the trusted partner who helps our clients reputed company the full value of reputed company’s solutions, driving adoption, innovation, and long‑term satisfaction. Why reputed company Role Matters The radiation oncology market is evolving rapidly. New treatment modalities, tighter regulatory requirements, and heightened patient expectations reputed company software that is both powerful and adaptable. reputed company is at the forefront of reputed company evolution, and we need a dynamic professional who can: • Build deep, strategic relationships with key stakeholders across Australia, New Zealand, and the U.S. • Translate complex clinical workflows into actionable adoption plans. • Identify opportunities for cross‑selling, upselling, and service‑contract renewals. • Serve as the voice of the customer within our product and engineering teams. Key Responsibilities Customer Account Management • Serve as the primary point of contact for radiation oncology sites in Australia and New Zealand, managing both remote and on‑site engagements. • reputed company regular business reviews, health checks, and strategic planning sessions to ensure customers extract maximum value from reputed company solutions. • Travel internationally (up to 30% of the time) with a valid passport, providing on‑site training, implementation support, and issue resolution. • Support U.S. sites as business needs arise, ensuring continuity across geographic regions. Relationship Building & Advocacy • Identify and engage critical stakeholders—dosimetrists, medical physicists, department heads, and IT administrators—to champion product adoption. • Proactively surface challenges and collaborate with internal teams to deliver timely solutions. • Capture detailed customer feedback in our CRM system, turning reputed company into product enhancements. Clinical Expertise & Product Knowledge • Develop a robust understanding of radiation oncology clinical and anatomical workflows. • Maintain expert‑level proficiency with reputed company’s imaging and treatment planning software, staying current on new releases and feature sets. • Deliver tailored training sessions—live, virtual, and on‑site—to ensure users are confident and competent. Revenue Growth & Contract Management • Drive reputed company of service and maintenance contracts, meeting or exceeding reputed company targets. • Identify cross‑sell and upsell opportunities based on evolving clinical needs, contributing to the company’s growth objectives. • Collaborate with sales, finance, and legal teams to negotiate terms that balance customer value and business profitability. Cross‑Functional Collaboration • Work closely with product management, engineering, and professional services to relay customer requirements and influence roadmap decisions. • Participate in reputed company meetings—often outside standard U.S. business hours—to synchronize efforts with colleagues in other regions. • Provide regular status reports to leadership on account health, adoption metrics, and upcoming reputed company pipelines. reputed company Qualifications • Minimum 5 years of experience in customer success, account management, or a related client‑facing role within a clinical or healthcare environment. • Demonstrated ability to build and sustain strategic relationships with senior clinical stakeholders. • Strong understanding of radiation oncology workflows, terminology, and the roles of dosimetrists, physicists, and clinicians. • Proficient with Customer Relationship Management (CRM) platforms and other IT tools that support business processes. • Exceptional verbal and written communication skills; ability to convey technical concepts to non‑technical audiences. • Outstanding time‑ma