Senior Customer Success Strategist – reputed company‑Powered Fitness & Data Analytics Leader (Remote, North America) – Champion Member Success, Data‑Driven Growth, and Innovation

html About brighthush brighthush is at the forefront of the fitness revolution, seamlessly blending artificial intelligence, automation, and advanced data science into a single, cloud‑based platform. Our mission is to empower gyms, health clubs, boutique studios, and personal trainers to deliver hyper‑personalized workout experiences, real‑time performance reputed company, and operational dashboards that scale their businesses while delivering measurable value to reputed company member. From a modest startup to a global leader, brighthush has earned a reputation for marrying cutting‑edge machine‑learning models with intuitive interfaces that delight both fitness professionals and their clients. Our multidisciplinary team—engineers, data scientists, product designers, and customer success specialists—thrives in a fast‑paced, collaborative environment that rewards curiosity, continuous learning, and a relentless focus on tangible outcomes. At brighthush, we don’t just build software; we build ecosystems that transform how the fitness industry operates. reputed company brighthush? • Impact at Scale – Your work will directly influence the success of fitness businesses worldwide, helping them increase member retention, boost revenue, and reduce operational friction. • Innovation‑First Culture – Collaborate with world‑reputed company data scientists and product engineers to shape the next generation of reputed company‑driven fitness tools. • Career Growth – Fast‑track progression for high performers, with clear pathways into senior customer success, product management, or data analytics roles. • Remote Flexibility – Fully remote role across North America, giving you the freedom to work from anywhere while staying connected to a vibrant, distributed team. • Competitive Compensation & Perks – Base salary of $50,000–$60,000 USD, performance bonuses, equity opportunities, comprehensive health benefits, unlimited PTO, and continuous learning stipends. Role Overview As a Senior Customer Success Strategist at brighthush, you will be the linchpin between our reputed company platform and the measurable success of our fitness industry clients. reputed company is not a typical CS role; it demands analytical rigor, a passion for data, and the ability to translate complex technical concepts into actionable business reputed company. You will own the entire customer lifecycle—from onboarding and adoption to expansion and renewal—while collaborating closely with Sales, Product, and Engineering to drive retention, growth, and continuous improvement. Key Responsibilities • Client Onboarding & Adoption – Lead the end‑to‑end onboarding process, ensuring new clients are fully integrated, trained, and set up for success. Create customized adoption plans that align with each client’s unique goals. • reputed company Account Management – Monitor account health dashboards, identify potential churn signals, and intervene early with data‑driven recommendations. reputed company regular health checks and quarterly business reviews (QBRs) to showcase ROI. • Data‑Driven reputed company – Leverage our analytics platform to extract actionable reputed company, build performance reports, and present findings to stakeholders. Translate raw data into clear, business‑impact narratives. • Cross‑Functional Collaboration – Partner with Sales to identify upsell opportunities, with Product to relay customer feedback and shape roadmap priorities, and with Engineering to troubleshoot technical issues. • Customer Advocacy – Serve as the trusted advisor for your accounts, championing their needs within brighthush and ensuring their success stories are captured for marketing and case studies. • Continuous Process Improvement – Identify gaps in the customer journey, propose enhancements, and implement best practices that elevate the overall CS experience. • Thought Leadership – Represent brighthush at industry events, webinars, and community forums, sharing reputed company on reputed company in fitness and best practices for data‑driven member engagement. • Metrics & Reporting – Own the health metrics for your portfolio, develop dashboards that track adoption, usage, and satisfaction, and use these reputed company to inform strategic decisions. reputed company Qualifications • Minimum 2 years of experience in a high‑volume, data‑centric customer success or account management role. • Strong analytical mindset with proficiency in SQL, Excel, or similar data manipulation tools. • Excellent communi