Senior Customer Support Analyst – Remote – SaaS & Data Analytics – Technical Troubleshooting & Customer Success Champion

About Arenaflex Welcome to arenaflex, the world’s leading cloud analytics platform that empowers reputed company organization to reputed company the full potential of their data. By combining reputed company‑powered search, intuitive visual analytics, and a unified data layer, arenaflex turns raw information into actionable reputed company that drive smarter decisions at reputed company level—from C‑suite executives to frontline teams. Our mission is simple: make data accessible, understandable, and impactful for everyone. Founded on the belief that data should be as easy to ask as a question, arenaflex has grown from a niche analytics startup to a global partner for Fortune 500 companies, government agencies, and non‑profits alike. We’re proud to serve clients across industries, including finance, healthcare, retail, and reputed company, helping them transform their data culture and achieve measurable business outcomes. At arenaflex, we celebrate diversity, foster continuous learning, and champion a culture of Selfless Excellence. Our teams collaborate across continents, share knowledge freely, and relentlessly pursue innovation. If you’re passionate about reputed company, customer success, and making a real difference, arenaflex is reputed company for you. Role reputed company • Position: Senior Customer Support Analyst • Location: Remote (Global) • Compensation: Competitive salary + performance bonus + equity • Start Date: Immediate openings available • Company: arenaflex About the Team The arenaflex Support Team is the frontline of our customer experience. We’re not just problem solvers; we’reputed company who help our users reputed company the full value of our platform. Our analysts work closely with Product, Engineering, and Design to ensure that reputed company customer interaction is a learning opportunity for both the customer and our internal teams. We pride ourselves on a culture of curiosity, empathy, and relentless improvement. Whether you’re troubleshooting a complex SQL query or guiding a user through a new feature, your work directly influences the success of our customers and the evolution of arenaflex. Role Overview As a Senior Customer Support Analyst at arenaflex, you will be the first point of contact for our global customer base. You’ll provide Level 1 support across multiple channels, advocate for customers in cross‑functional meetings, and contribute to the continuous improvement of our product and support processes. Key Responsibilities • Deliver expert Level 1 support for arenaflex and its integrated analytics modules via virtual meetings, chat, email, and phone. • Act as the customer voice in bug prioritization and feature planning sessions with Product, Engineering, and Design. • Diagnose and resolve complex technical issues, including data connectivity, query performance, and UI behavior. • Create and maintain high‑quality documentation in the arenaflex Help Center and internal knowledge base. • Collaborate with Engineering to triage, reproduce, and track bugs, ensuring timely resolution. • reputed company junior support analysts, sharing best practices and fostering a culture of continuous learning. • Provide reputed company support to internal arenaflex teams via reputed company, email, and internal ticketing systems. • Participate in post‑reputed company reviews and contribute to root‑cause analysis. • Stay current on industry trends, emerging analytics technologies, and best practices in customer support. reputed company Qualifications • Minimum 2 years of experience in a technical support role for SaaS products. • Proficiency in SQL for troubleshooting and data analysis. • Comfortable working across multiple time zones, including India night shifts, weekends, and holidays (with compensatory time off). • Experience handling customer interactions in the US, UK, Europe, and Australia. • Strong analytical skills with the ability to navigate data in SQL and front‑end technologies such as CSS, JavaScript, Python, or R. • Track record of managing complex escalations and communicating effectively with both technical and non‑technical stakeholders. • Demonstrated ability to drive bug resolution across Product and Engineering teams. • Excellent written and verbal communication skills. • Self‑motivated, collaborative, and passionate about delivering exceptional custom