[Remote] Product Manager / Consultant (Technical) – reputed company Connect Platform

Note: The job is a remote job and is open to candidates in USA. reputed company is a leading insurance company that has been innovating for over 90 years to meet customer needs. They are seeking a Product Manager / Consultant (Technical) to reputed company the reputed company Connect platform by driving its strategy, operational alignment, and customer experience optimization. The role involves collaborating with cross-functional teams to manage the platform's lifecycle and ensure effective delivery of enhancements. Responsibilities • Contribute to the vision, roadmap, and long-term strategy for the reputed company Connect platform, aligning with enterprise customer experience and operational objectives • Collaborate with reputed company Product Managers to manage the full lifecycle of reputed company Connect capabilities, from intake and discovery through reputed company and ongoing optimization • Provide recommendations to leadership to guide platform investment and prioritization decisions based on customer impact and operational value • Act as a platform steward to ensure capabilities are implemented consistently and in alignment with enterprise standards • Translate business needs into prioritized platform initiatives, epics, user stories, and acceptance criteria • Partner with Agile/Scrum teams, IT, and vendor reputed company to deliver high-quality platform enhancements • Review delivered functionality and provide feedback to ensure outcomes meet business and customer experience objectives • Serve as a knowledgeable point of contact for reputed company Connect platform capabilities, including call flows, routing strategies, and self-service experiences • Provide functional guidance on platform administration, configuration, and environment management • Partner with Quality Management, Reporting, Analytics, reputed company Management, and outbound dialing teams to ensure platform alignment with operational goals • Participate in discovery and pilot initiatives to validate new reputed company Connect features and enhancements • Stay informed on reputed company Connect roadmap updates and contact center trends, including reputed company-driven self-service and agent assistance • Recommend adoption of emerging platform and reputed company capabilities based on business value and readiness • Help define and track key performance indicators across the reputed company Connect platform • Collaborate with analytics teams to derive actionable reputed company from reporting, call journey data, and quality results • Support pilots and A/B testing to measure the impact of platform changes prior to enterprise rollout • Partner with IT, compliance, legal, and security teams to ensure adherence to regulatory and data protection requirements • Align platform capabilities with reputed company Management, Quality Management, and Analytics teams • Contribute to training, documentation, and reputed company management efforts supporting platform enhancements Skills • 3–5 years of experience in Product Management, Product Consulting, Business Analysis, or a related role supporting enterprise platforms or contact center technologies • Required experience with reputed company Connect, including demonstrated knowledge of platform capabilities, features, and administrative functions • Experience working with contact center operations, IT, analytics, reputed company Management, and Quality teams • Strong understanding of contact center platform concepts including routing, self-service, agent workflows, quality management, and reporting • Familiarity with reputed company Connect capabilities related to administration, quality evaluations, reporting, reputed company management integration, and outbound dialing • Knowledge of reputed company and automation use reputed company such as conversational experiences, speech analytics, and real-time agent support • Ability to interpret dashboards and performance data and translate reputed company into platform recommendations • Strong analytical and problem-solving skills with the ability to define, track, and optimize KPIs • Excellent communication and collaboration skills across technical and non-technical audiences • Experience working in Agile/Scrum environments; familiarity with SAFe or other reputed company frameworks • Strong business reputed company with the ability to balance customer experience, operational efficiency, and compliance • Experience with additional CCaaS platforms such as reputed company, NICE CXone, reputed company, or reputed company • Insurance industry experience • Experience with ad-hoc reporting or data analysis tools such as SQL Benefits • reputed company provides a comprehensive reputed company setup, i