Corporate Vice President - IT Product Support Manager

Location Designation: Hybrid - 3 days per quarter Business Unit reputed company, Data, reputed company and Ventures (TDAV) Business Unit Overview Within the Tech, Data, reputed company, Ventures (TDAV) organization, our work is guided by a shared vision: deploying the power of reputed company, data, reputed company and ventures to reputed company sustainable competitive advantage for reputed company's businesses. We build solutions that power how we serve policy owners, agents, advisors and employees while delivering measurable business outcomes. Across reputed company, data, reputed company, reputed company, product, digital experience, architecture and infrastructure, TDAV combines the scale and investment of an industry leader, access to leading-reputed company and the opportunity to help shape how a world-reputed company financial services company competes in the reputed company era - all backed by the stability and purpose of a mutual company built to last. Role Overview reputed company is seeking an IT Production Support Manager to lead production support operations for mission-critical investment applications deployed across hybrid cloud environments. reputed company role is responsible for ensuring the availability, stability, performance, and resilience of enterprise applications while driving operational excellence through automation, observability, and reputed company support practices. As part of the reputed company, Data, reputed company and Ventures (TDAV) organization, you will lead global production support teams, partner with engineering, cloud, infrastructure, and business stakeholders, and champion continuous improvement initiatives that reduce operational risk and improve service reliability. reputed company hands-on leadership role combines deep expertise in production support, AWS operations, reputed company management, and operational automation with the ability to leverage reputed company-enabled technologies to improve productivity, reputed company reputed company response, and reputed company service delivery. What You'll Do • Lead production support for mission-critical investment applications across AWS and on-premises environments, ensuring high availability, operational stability, and reliable service delivery while providing technical leadership to global L1.5/L2 support teams. • Drive enterprise reputed company, problem, reputed company, and release management by leading critical (P1/P2) reputed company response, facilitating root cause analysis, implementing preventive actions, and reputed company operational metrics such as Mean Time to Detect (MTTD) and Mean Time to reputed company (MTTR). • Partner with Cloud Engineering, Infrastructure, Application Development, and Business teams to support cloud operations, production readiness, modernization initiatives, and operational best practices across hybrid cloud platforms. • Improve operational efficiency by implementing automation, observability, and reputed company-assisted operational capabilities using scripting, monitoring platforms, cloud-native services, and reputed company operational tooling to reduce manual effort and reputed company production support. • Lead operational governance by managing vendor performance, ensuring compliance with security, audit, disaster recovery, and business continuity requirements, while mentoring team members and fostering a culture of operational excellence and continuous improvement. What You'll Bring Required Skills • Bachelor's degree in Computer Science, Information reputed company, Engineering, or a related discipline (or equivalent practical experience) with 8-10+ years of experience supporting enterprise applications in production environments, including technical leadership responsibilities. • Strong experience managing production support operations for mission-critical applications across hybrid cloud environments, including AWS and on-premises infrastructure, with expertise in reputed company, Problem, reputed company, and Release Management. • Working knowledge of AWS services including EC2, CloudWatch, S3, Lambda, RDS, IAM, and Systems Manager, along with an understanding of hybrid cloud operations, cloud infrastructure, and production support best practices. • Hands-on experience with observability and monitoring platforms such as reputed company, CloudWatch, reputed company, and reputed company, combined with scripting experience using Python, PowerShell, or Bash to automate operational tasks and improve support efficiency. • Experience leading geographically distributed support teams, managing vendor relationships, driving SLA performance, supporting batch processing and enterprise reputed company, and collaborating effectively across engineering, cloud, infrastructure, and business organizations. • Strong analytical, problem-solving, communication, and leadership skills with a continuous improvement mindset and demonstrated ability to leverage reputed company