Vice President - Global Technical Delivery - Operations

About Signant Health At Signant Health, we help bring life-changing treatments to patients faster. We are a global evidence generation company that supports clinical trials with smart technology, scientific expertise, and hands-on operational support — so better data leads to better decisions in healthcare. We embrace AI and advanced technologies to enhance every aspect of what we do, from data analysis to operational efficiency. Our teams work at the intersection of science, technology, and patient experience, delivering digital solutions powered by AI innovation that make clinical trials more efficient, more accurate, and more accessible around the world. Trusted by leading pharmaceutical companies and CROs, our platforms and services support studies across more than 90 countries and have contributed to hundreds of new drug approvals. If you are motivated by meaningful work, global impact, and innovation in clinical research and digital health — including the opportunity to work with cutting-edge AI technologies — you will find purpose and opportunity at Signant Health. About The Role The Vice President, Global Technical Delivery owns the strategy, operating model, and enterprise-wide execution for all revenue-generating business applications. This role translates enterprise strategy into executable plans, leading a globally dispersed organization of Software Design, Software Development, and Software Test leaders to deliver high-quality client implementations and production support while continuously improving operational effectiveness. The Vice President, Global Technical Delivery sets the multi-year vision for Technical Delivery and holds full accountability for on-time, on-budget, quality delivery across the product portfolio. As the senior executive representing Technical Delivery, the Vice President, Global Technical Delivery partners at the leadership-team level to shape company strategy, collaborates closely with Commercial, Product, and cross-functional teams, and serves as a key escalation point for customers and internal stakeholders. This role requires strong operational expertise, people leadership, and the ability to influence across a matrixed organization. KEY ACCOUNTABILITIES - Function • Own the strategic direction and multi-year roadmap for Global Technical Delivery, translating enterprise strategy into an executable operating plan; lead change initiatives and engage stakeholders across the organization to drive continuous improvement. • Serve as a core member of the Endpoint Solutions (EPS) Leadership team, shaping and driving the EPS Operating Plan and holding accountability for its financial and non-financial objectives. • Hold full P&L and budget accountability for Technical Delivery, including forecasting, budget adherence, resourcing investment decisions, and cost-effectiveness across the global organization, contributing to the profitability and efficiency of Signant Health services through sound fiscal management and staffing models. • Build, lead, and continuously develop a high-performing, globally dispersed leadership team, building a culture of accountability, agility, and transparency through effective hiring, coaching, development, and succession planning; monitor and drive team performance using objective measures, addressing underperformance swiftly. • Direct the development and governance of enterprise-wide staffing and capacity models, ensuring resource utilization aligns with pipeline demand and strategic priorities. • Partner with Business Development, Commercial, and Sales leadership at the executive level to support new business targets, shape pipeline strategy, and contribute to proposals and customer presentations; manage customer expectations and deploy resource solutions that scale effectively, serving as a key escalation point for customers and internal stakeholders. • Proactively identify issues, analyze root causes, develop solution options, and deliver clear recommendations. • Define and continuously evolve departmental policy, governance, and operating standards to raise quality, cost-effectiveness, and delivery predictability enterprise-wide, identifying and executing process improvements and automation; monitor and report on operational, financial, and quality metrics, taking corrective action to ensure alignment with targets and delivery of value to customers and business stakeholders. • Own the departmental project award, initiation, and change-order governance process in partnership with Business Development Operations, ensuring enterprise risk and commercial standards are met; represent Technical Delivery in client and executive-level relationship management, including escalations, strategic account reviews, and business development lifecycle support. • Partner with Product Innovation executive leadership to shape the product roadmap, ensuring operational and end-user delivery requirements inform design, development, and release decisions. DECISION MAKING AND INFLUENCE • Operates with a high degree of autonomy, making independent decisions on organizational structure, resourcing, budget allocation, delivery strategy, and departmental policy within enterprise risk and governance guardrails. • Influences decisions and direction within the function and across peer groups without reliance on authority. • Executes decisions with confidence, drawing on professional experience, data, and business context. • Sets direction that shapes company-wide strategy and financial outcomes; serves as the final escalation point for delivery, resourcing, and client relationship decisions within the function. • Builds collaborative relationships across diverse teams, cultural backgrounds, and cross-functional peers (Product, Sales, Finance) to drive shared outcomes with senior executives, clients, and partners. Knowledge, Skills & Attributes Essential: • Bachelor's Degree in Computer Science, Engineering, Business, or other relevant field; advanced degree preferred • 15+ years of technical product or service delivery experience, including experience operating at an executive/VP level, with 10+ years departmental and personnel management experience and 5+ years leading global teams • 5+ years in a senior leadership position in enterprise software product development and global deployment, with a proven ability to build and scale large, globally distributed technology delivery organizations • Demonstrated success owning a P&L and driving enterprise-wide operational and financial performance • Excellence in organizational leadership, with a strong track record of building high-performance teams, including experience in coaching, talent development, and program execution • Deep experience in operations budgeting, fiscal management, and multi-year strategic planning, with business acumen contributing to profitability and efficiency goals • Solid leadership skills including change management and stakeholder influence, with a continuous improvement mindset and exceptional executive presence to drive innovation in technology management strategy • Strong grasp of trends in globalization, professional services, business operations, information technologies, and project management disciplines • Strong communication, negotiation, and presentation skills, with the ability to engage clients, senior leaders, and cross-functional stakeholders effectively • Use Artificial Intelligence tools issued and approved by the Company to improve productivity, speed, and quality of the expected outcomes of your position Desirable: • Experience leading a global, multi-time-zone executive team • Flexibility to accommodate a global workforce and international stakeholder schedules • Outstanding interpersonal, written, and verbal communication skills at a board/executive level • Ability to project and maintain a professional, positive, and steady presence under pressure • Working knowledge of relevant industry regulations and standards applicable to the business Why Signant Health? At Signant Health, your work has real impact. Everything we build, support, and deliver helps advance clinical research and bring new treatments to patients faster — improving lives around the world. Our teams combine science, technology, and operational expertise to solve complex clinical trial challenges, and every role contributes to that mission. We offer a collaborative, global environment where you can grow your career while working alongside experts across clinical, technology, data, and operations, with opportunities to learn, take ownership, and drive meaningful innovation — not just maintain the status quo. If you are looking for purpose-driven work, smart colleagues, and the opportunity to help shape the future of clinical research and digital health, Signant Health is the place to do it. At Signant Health, accepting difference isn't enough — we celebrate it, we support it, and we nurture it for the benefit of our team members, our clients, and our community. We are proud to be an equal opportunity workplace and an affirmative action employer, committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, or veteran status. Prior to their start date, all new hires are required to be verified through a thorough background check and identity verification to confirm eligibility for employment. Unsolicited resumes submitted by agencies or third-party recruiters directly to hiring managers or any Signant Health employee will not be considered and will not obligate Signant Health to any fees or terms associated with the submission.