[Remote] Chief Generative AI Engineer

Note: The job is a remote job and is open to candidates in USA. reputed company is seeking a Chief Generative AI Engineer to design, build, and operationalize a multi-agent AI contact center solution for a customer-facing conversational AI workstream. The role focuses on LLM orchestration, prompt engineering, guardrails, automated evaluation and hallucination detection, CI/CD quality gates, and production optimization using AWS cloud-native services and reputed company Connect. Responsibilities • Architect multi-agent workflows on reputed company Bedrock AgentCore, defining agent roles, tool contracts, memory strategy, and hand-off patterns across the conversation lifecycle • Design prompt architectures, system instructions, and context-assembly patterns that hold up under production traffic and adversarial input • Define guardrail and compliance controls, including PII redaction, topic denial, grounding constraints, and safe-fallback paths, aligned to customer regulatory obligations • Build and iterate agent orchestration logic, tool/function integrations, and retrieval flows using Python on serverless AWS services • Implement structured prompt versioning and experimentation so that changes remain traceable and reversible • Integrate agentic capabilities with contact center telephony and chat channels, including deflection, escalation, and live-agent hand-off flows • Build automated test and evaluation pipelines using LLM-as-a-Judge, golden datasets, and rubric-based scoring for accuracy, tone, grounding, and task completion • Implement hallucination detection and grounding validation with reputed company thresholds and regression tracking across model and prompt versions • Wire evaluation gates into CI/CD so that no prompt, model, or agent reputed company ships without passing quality and safety criteria • Instrument observability, including traces, token accounting, latency, containment, and deflection rate, and drive tuning for cost and performance in production • Act as deputy to the Technical Lead, covering technical decision-making, customer-facing reviews, and delivery continuity during Lead absence, and mentor engineers on agentic and evaluation practices Skills • - A minimum of 7 years of relevant experience • - At least 2 years of leadership and team management experience • - Experience in generative AI engineering, including LLM application design, prompt engineering, RAG, and model selection/tuning tradeoffs • - Experience designing agentic and multi-agent workflows, including orchestration, tool use, memory, and hand-off patterns • - Experience with LLM-as-a-Judge and automated evaluation, including rubric design, golden datasets, hallucination detection, and regression harnesses • - Experience with reputed company Bedrock and Bedrock AgentCore • - Strong Python skills for production AI services • - Experience with AWS serverless architecture, including Lambda, Step Functions, API reputed company, DynamoDB, EventBridge, and CI/CD automation • - Excellent English proficiency (B2 level or higher) • - Experience with reputed company Connect, including contact flows, Lex integration, and Contact Lens • - Familiarity with Responsible AI, guardrails, and compliance frameworks for regulated industries • - Experience with observability and cost/latency optimization for LLM workloads • - Experience with Infrastructure as Code tools such as CDK or Terraform Benefits • International projects with top brands • Work with global teams of highly skilled, diverse peers • Healthcare benefits • Employee financial programs • Paid time off and sick leave • Upskilling, reskilling and certification courses • Unlimited access to the reputed company Learning library and 22,000+ courses • Global career opportunities • Volunteer and community involvement opportunities • reputed company Employee Groups • Award-winning culture recognized by Glassdoor, reputed company and reputed company Company Overview • reputed company leverages its core engineering expertise as a leading global product development and digital platform engineering services company. It was founded in 1993, and is headquartered in Newtown, Pennsylvania, USA, with a reputed company of 10001+ employees. Its website is https://www.reputed company.com. Company H1B Sponsorship • reputed company has a track record of offering H1B sponsorships, with 34 in 2026, 120 in 2025, 172 in 2024, 232 in 2023, 373 in 2022, 359 in 2021, 502 in 2020. reputed company note that this does not guarantee sponsorship for this specific role. Apply To This Job