VP, Business Process Engineering & Agentic AI Innovation

You Will The Vice President, Business Process Engineering and Applied Agentic AI is responsible for the planning, design, implementation, and ongoing operation of GSUSA’s enterprise technology platforms, including externally facing systems, infrastructure, and emerging AI-driven capabilities.This role establishes the foundational AI platform, Agent Builder Framework, and enterprise process automation strategy to enable GSUSA’s transition to an agentic operating model, while ensuring reliability, scalability, and alignment with core business priorities. The VP provides leadership and oversight to define technology architecture, guide platform engineering, and ensure operational excellence across systems, integrations, and vendor-delivered solutions. This includes responsibility for AI-enabled workflows, as well as coordination with external managed service providers (MSPs) to deliver consistent, high-quality solutions aligned with GSUSA standards. This leader serves as a key advisor to senior leadership, ensuring technology investments are innovative, cost-effective, secure, and aligned to the organization’s mission, financial constraints, and strategic goals. Essential Responsibilities Technology Strategy & Leadership • Partner with the Chief Technology Officer and Technology leadership to define and implement enterprise technology strategy for AI platform, Applied AI and process automation initiatives • Establish policies, standards, and governance for scalable, secure, and cost-effective technology delivery • Align technology investments with GSUSA mission, business priorities, and financial constraints Key Programs and Outcomes • Enterprise AI Agent Builder Framework (v1) • Business Process Automation & AI Transformation Strategy • Process Engineering Roadmaps (domain-specific transformation plans) • Reference Architecture for Agentic Systems (AI, data, integration, and UI) • MSP Enablement Standards (AI Framework, UI/UX, and integration guidelines) • Platform reliability, performance, and operational excellence metrics AI Platform & Agent Builder Framework • Design and define the enterprise Agent Builder Framework for creating, deploying, and managing AI agents • Establish standards for agent orchestration, tool integration, memory, and governance • Develop reusable components, templates, and reference architectures for scalable agent development • Serve as the central design authority for agentic AI and early-stage AI transformation initiatives Business Process Automation & Engineering • Develop and lead the enterprise-wide business process automation and process engineering strategy for AI-enabled workflows • Identify and prioritize high-value automation opportunities across business domains • Define human-in-the-loop models and decisioning frameworks for agent-assisted workflows • Create structured process engineering roadmaps aligned to transformation priorities Platform Engineering & Architecture • Establish foundational architecture for AI platform services, orchestration layers, and enterprise systems • Define integration patterns across CRM/ERP systems, cloud platforms, and AI services • Ensure alignment between front-end experience layers and backend AI and data platforms External MSP & Vendor Management • Manage relationships with external technology vendors and managed service providers (MSPs) • Define standards for UI/UX, APIs, and integration for externally delivered solutions, including React-based applications • Ensure vendor-delivered products are on time, within budget, and aligned with specifications and architecture standards • Provide technical expertise to procurement efforts and vendor negotiations Culture, Enablement & Change Leadership • Foster a high-performing engineering culture focused on innovation, collaboration, and continuous improvement • Promote knowledge sharing and technical learning across the organization • Lead organizational change initiatives supporting adoption of AI and automation-driven ways of working • Enable internal teams and partners to effectively adopt new frameworks and platforms • Support inclusive practices in technology design, development, and delivery • Ensure alignment with GSUSA’s affirmative action and nondiscrimination commitments Note: This job description is not intended to be an exhaustive list of all duties, responsibilities, or activities required of the role. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the position. Occasional evening or weekend work may be required Required Competencies • Proven leadership experience managing large-scale technology transformation initiatives • Ability to bridge business strategy and complex technical architecture • Leadership ability to influence diverse stakeholders and drive organization-wide change Required Technical Skills • Enterprise systems: Salesforce, SAP, Oracle/NetSuite, and web-based platforms • Cloud platforms: AWS, Azure, Google Cloud • Integration technologies: MuleSoft, RESTful APIs, GraphQL, microservices architectures • Identity and data platforms: Okta, Gigya, SQL/NoSQL databases • AI/ML concepts, orchestration platforms, and agent-based architectures You Need • Bachelor’s degree in Computer Science, Information Management, or related field (or equivalent experience) • Strong preference for advanced degree (MS/MBA) or equivalent leadership experience • 10+ years in senior-level management roles with multidisciplinary responsibility • 15+ years of experience in enterprise information technology leadership • Proven leadership experience managing large-scale technology transformation initiatives • Deep experience driving enterprise platform modernization and AI-enabled transformation • Strong fiscal responsibility and experience managing enterprise technology budgets SALARY RANGE: $109,000 - $260,000 This represents the present low and high end of the pay range for this position. This pay range is only applicable to NYC Metro-based or similarly situated employees. Actual pay will vary based on various factors, including but not limited to experience. What We Offer: Girl Scouts is powered by people, and we encourage our team members to be their best selves in and out of the office. We place a high priority on flexibility and offer a competitive employee salary and benefits package that includes: Paid Time Off: GSUSA offers 20+ days of paid time off, 2 floating holidays, as well as 9 workplace holidays per year. GSUSA staff also enjoy a paid holiday year-end office closure between Christmas and New Year's. Other Benefits: • Medical and Behavioral Health Coverage • Plan options with individual and family coverage which includes wellness, hospitalization, and fertility assistance. • Both plans include GSUSA partial subsidy of premium costs • Dental and vision coverage • Health Savings Accounts (HSAs) and Flexible Spending Accounts (FSAs) including Health, Dependent Care, and Limited FSA for those with Health Savings Accounts • Company-paid life insurance • Flexible work arrangements • 12 weeks of paid parental leave • 401(K) with company match • Sick leave • Short- and Long-Term Disability for salary continuation • Health and Wellness Classes and Activities throughout the year • Access to Employee Engagement Groups PHYSICAL DEMANDS:The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. WORK ENVIRONMENT: This job is remote. POSITION TYPE / EXPECTED HOURS OF WORK: This is a full-time position. Days and hours of work are Monday through Friday. Occasional evening and weekend work may be required as job duties demand. Travel Requirements0-10%