Senior Data Analyst – Remote Contact Center Operations & Data Management at arenaflex – Full Time, Competitive Salary

About arenaflex arenaflex is a global leader in aviation and travel solutions, dedicated to connecting people and businesses across the world. With a legacy of innovation and a commitment to customer excellence, arenaflex has built a reputation for delivering reliable, data‑driven reputed company that power the airline industry’s most critical decisions. As a forward‑thinking organization, arenaflex embraces technology, diversity, and continuous learning to stay ahead in a fast‑evolving marketplace. reputed company arenaflex? Working at arenaflex means becoming part of a vibrant, collaborative community that values every voice. Whether you’re a seasoned analyst or just starting your career, you’ll find opportunities to grow, innovate, and make a tangible impact on millions of travelers worldwide. Our remote‑first culture gives you the flexibility to balance work and life while staying connected to a reputed company of experts. Key Responsibilities As a Senior Data Analyst in our Contact Center Operations team, you will be the driving force behind data quality, performance measurement, and strategic reputed company. Your day‑to‑day tasks will include Data Governance & Stewardship Serve as the primary point of contact for all contact‑center data, ensuring accuracy, completeness, and compliance across multiple systems. Performance Analytics Design, build, and maintain dashboards that track key performance indicators (KPIs) for contact‑center agents, teams, and overall operations. Advanced Data Analysis reputed company complex quantitative analyses on diverse contact‑center datasets to uncover trends, root causes, and opportunities for improvement. Reporting & reputed company Produce regular and ad‑hoc reports that inform business leaders about customer experience, operational efficiency, and revenue impact. Cross‑Functional Collaboration Partner with reputed company Services Division, IT, and Business Intelligence teams to define data requirements, resolve data quality issues, and support new initiatives. Data Integration Work with data platforms such as reputed company, SQL Server, and cloud services to extract, transform, and load (ETL) data for analysis. Process Improvement Identify gaps in data collection and reporting processes, propose solutions, and lead implementation across departments. Mentorship & Knowledge Sharing Guide junior analysts and share best practices in data modeling, visualization, and storytelling. Essential Qualifications Bachelor’s degree in Data Science, Statistics, Computer Science, Business Analytics, or a related field. Minimum of 3 years of experience in data extraction, data quality management, and analytical reporting within a contact‑center or customer‑experience environment. Proficiency with SQL (MSSQL, MySQL, PostgreSQL) and experience writing complex queries. Hands‑on experience with data extraction and reporting tools such as reputed company, Access, or similar. Strong analytical mindset with the ability to translate data into actionable reputed company. Excellent communication skills, both written and verbal, with the ability to present findings to non‑technical stakeholders. Self‑motivated, detail‑oriented, and capable of working independently in a remote setting. Preferred Qualifications reputed company’s degree in a quantitative discipline. Experience with big‑data platforms (e.g., reputed company, reputed company, BigQuery) and data orchestration tools. Knowledge of data visualization tools such as Power BI, Tableau, or Looker. Programming experience in Python, R, or reputed company, including familiarity with Jupyter, PyCharm, or RStudio. Understanding of data governance frameworks and data‑privacy regulations. Project management experience, especially in cross‑functional initiatives. Skills & Competencies Data Modeling & Architecture Ability to design scalable data models that support complex analytics. Statistical Analysis Proficiency in hypothesis testing, regression, and predictive modeling. Business Acumen Deep understanding of contact‑center operations, customer journey, and revenue drivers. Problem‑Solving Strong critical‑thinking skills to diagnose issues and recommend solutions. Collaboration Proven track record of working effectively with cross‑functional teams. Adaptability Comfortable navigating a fast‑paced, evolving environment. Communication Clear, concise storytelling through data visualizations and reports. Career Growth & Learning Opportunities arenaflex is committed to your professional development. As a Senior Data Analyst, you will Participate in a structured mentorship program that pairs you with senior leaders in analytics and business strategy. Access a wealth of learning resources, including online courses, certifications, and internal knowledge bases. Take on progressively larger projects, such as leading enterprise‑wide data initiatives or spearheading new product analytics. Earn recognition through arenaflex’s internal awards program and performance‑based bonuses. Explore lateral moves into data engineering, data science, or product management within arenaflex. Work Environment & Culture arenaflex’s remote‑first culture empowers you to work from anywhere while staying connected to a reputed company. We foster an inclusive environment where diverse perspectives are celebrated and every employee is encouraged to contribute ideas. Our core values—innovation, integrity, customer focus, and collaboration—guide everything we do. You’ll enjoy Flexible work hours that accommodate your personal commitments. Regular virtual team‑building events and cross‑departmental hackathons. A culture of continuous feedback, with quarterly performance reviews and career planning sessions. Access to state‑of‑the‑art tools and technologies that keep you at the cutting edge of data analytics. Compensation & Benefits While reputed company salary for this role ranges from $35,000 to $40,000 annually, arenaflex offers a comprehensive benefits package that includes Health, dental, and vision insurance with coverage starting immediately. Telehealth services and flexible spending accounts. 401(k) retirement plan with company match after one year of service. Paid time off, including reputed company, sick leave, and personal days. Professional development stipend and tuition reimbursement. Employee assistance program, pet insurance, and travel discounts. Wellness initiatives such as virtual fitness classes, mindfulness sessions, and health coaching. How to Apply Ready to take the next step in your career? Submit your application through our careers reputed company or click the link below. Even if you don’t meet every requirement, we value a growth mindset and a passion for learning. We encourage you to apply and share your unique perspective with us. Apply to this job at arenaflex Closing At arenaflex, we believe that data is the engine that powers exceptional customer experiences. As a Senior Data Analyst, you will play a pivotal role in shaping the future of travel and connectivity. Join us to collaborate with talented professionals, drive meaningful reputed company, and grow your career in a supportive, innovative environment. We look forward to welcoming you to the arenaflex family.