Data Analyst - CX analytics

Pacific Consulting Group (PCG) is expanding its Data Science & Engineering practice area and is looking for a detail-oriented, analytically minded professional to support customer experience research and analytics projects for large federal agency clients. This role offers meaningful exposure to large-scale datasets, modern analytics tooling, and the full project lifecycle from data pipeline development through insight delivery. It’s a strong fit for someone with an interest and experience in data science, visualization, and modeling who wants to work on substantive problems with real client impact. This position requires the ability to obtain a Federal Public Trust clearance (moderate risk background check). Eligibility is limited to U.S. Citizens or permanent residents with at least three years of continuous U.S. residency. PCG is unable to sponsor H-1B visas. Applicants who do not meet these requirements will not be reviewed. Responsibilities • Design and develop data visualizations and dashboards that surface actionable analytics insights for client stakeholders • Build and maintain automated, integrated data pipelines • Collect, clean, and analyze data using a range of methods and tools, with rigorous attention to data quality • Integrate analytical systems with operational systems and verify data accuracy • Extract, transform, and visualize diverse datasets to generate new business insights • Develop clear, compelling data narratives for both technical and non-technical audiences • Deliver work products consistently across the project lifecycle, meeting or exceeding client expectations • Communicate proactively with project leadership on task progress, risks, and resourcing needs Required Qualifications • U.S. Citizen or permanent resident with three or more years of continuous U.S. residency, with the ability to obtain a Federal Public Trust clearance (required for federal contractor work) • Bachelor’s degree in Data Science, Statistics, Computer Science, Economics, or a related field • 2–4 years of full-time experience in a data analyst or similar role • Proficiency in relational SQL across one or more platforms (e.g., PostgreSQL, SQL Server, Oracle, Sybase) • Experience developing reports and presentations that communicate quantitative findings to varied audiences • Strong problem-solving skills and attention to detail • Ability to manage multiple tasks independently, with sound judgment and follow-through Preferred Qualifications • Experience working on client-facing project teams with defined timelines and deliverables • Familiarity with data visualization tools (e.g., Tableau, Power BI) and data storytelling techniques • Exposure to federal government data environments or large-scale administrative datasets • Demonstrated interest in applying emerging analytics methods and tools • Fully remote position (company- or client-provided laptop) • Salary commensurate with experience, plus annual bonus • Paid time off • Basic life and disability insurance • Professional training and development support About PCG Pacific Consulting Group (PCG) is a consulting firm specializing in customer experience research, analytics, and modeling. The team draws on behavioral science, data science, and applied research to help clients understand what their customers need and where to focus improvements. PCG’s client base includes large federal agencies, which means analysts work with complex, high-stakes datasets in environments where rigor and data quality matter. The team includes researchers, behavioral analysts, project managers, programmers, and data analysts— a collaborative group where generalist curiosity and technical depth are both valued. Pacific Consulting Group (PCG) is an equal employment opportunity employer. We adhere to a policy of making employment decisions without regard to race, color, religion, sex, sexual orientation, national origin, citizenship, age or disability. We assure you that your opportunity for employment with PCG depends solely on your qualifications.