[Remote] Senior Product Manager - Data and AI Platform

Note The job is a remote job and is open to candidates in USA. ServiceTitan is building the operating system for the trades, and they are seeking a Senior Product Manager for their Data & AI Platform team. The role involves owning algorithmic systems, translating complex statistical problems into clear product requirements, and collaborating with cross-functional teams to drive product decisions. Responsibilities Define and own the roadmap for whichever algorithmic systems — ranking, deduplication, causal inference, or similar — are highest-priority based on domain team and customer need Translate real customer pain (bad matches, untrustworthy rankings, wrong conclusions drawn from correlated data) into statistically rigorous product requirements Co-author PRDs for statistically ambiguous problems where the "right answer" isn't obvious — you're defining the evaluation criteria as much as the solution Partner with ML and engineering to evaluate model tradeoffs (precision/recall, false positive cost, explainability vs. accuracy) and make the product call when there's no clean answer Set measurable, multi-quarter goals for algorithmic system health and lead cross-functional teams toward them with rigor Lead discovery with domain product teams and customers to understand where algorithmic errors actually cost time, money, or trust Proactively identify and resolve disagreements over methodology, ownership, and model quality before they stall multiple teams building on your systems Skills 5+ years of product management experience, strong track record in enterprise B2B SaaS; experience with at least one of ranking/recommendation systems, entity resolution, or causal inference — this role will likely touch more than one over time Genuine statistical fluency — comfortable with precision/recall tradeoffs, confounding vs. causation, and model evaluation, regardless of which specific problem you're applied to Demonstrated ability to define evaluation criteria and 'what correct looks like' for a new statistical problem from scratch, rather than working from an existing rubric Comfort context-switching between different algorithmic domains as customer and business priorities shift Experience translating customer-reported problems (bad matches, low trust in recommendations, wrong conclusions) into statistically defined product work Strong communication skills — explaining model tradeoffs to domain PMs, ML engineers, and customers who each need a different level of technical detail Self-starter who takes initiative and holds themselves accountable to outcomes — 'mostly works' isn't good enough when customers are trusting your systems with real decisions Benefits Flexible time off with ample learning and development opportunities to continue growing your career. We offer a comprehensive onboarding program, leadership training for Titans at all levels, and other programs and events. Great work is rewarded through Bonusly, peer-nominated awards, and more. Company-paid medical, dental, and vision (with 100% employer paid options and 90% coverage for dependents) FSA and HSA 401k match Telehealth options including memberships to One Medical Parental leave and support Up to $20k in fertility services (i.e. IUI and IVF) Surrogacy, and adoption reimbursement On demand maternity support through Maven Maternity Free breast milk shipping through Maven Milk Pet insurance Legal advisory services Financial planning tools Company Overview ServiceTitan is a software solution that manages operations for businesses in the home service industry, including scheduling and invoicing. It was founded in 2007, and is headquartered in Glendale, California, USA, with a workforce of 1001-5000 employees. Its website is http//www.servicetitan.com. Company H1B Sponsorship ServiceTitan has a track record of offering H1B sponsorships, with 27 in 2026, 54 in 2025, 49 in 2024, 45 in 2023, 73 in 2022, 64 in 2021, 29 in 2020. Please note that this does not guarantee sponsorship for this specific role.