Digital Insights Analyst

Working remotely on a contract basis, the Digital Insights Analyst will analyze digital behavior data and customer feedback to generate actionable insights that enhance the customer experience and support data-informed decision-making across the organization. Key responsibilities • Represent the voice of the customer and advocate for customer-centered decision-making • Analyze digital behavior data and operational performance metrics to identify trends and opportunities • Develop executive-level presentations to communicate findings and recommendations effectively Required qualifications • Strong analytical skills with experience in interpreting data from multiple sources • Experience with customer feedback, survey data, and customer experience metrics such as NPS and CSAT • Hands-on experience with digital analytics tools like Adobe Customer Journey Analytics or similar platforms • Strong communication and presentation skills, with experience creating executive-ready reports • Ability to identify trends and business opportunities through data analysis