AI content and Data Analyst

Schedule: Monday through Friday, 8:00 AM to 5:00 PM Work Location: Remote Interview Process: 2 rounds via Microsoft Teams Position Summary We are seeking an AI Content & Data Analyst Contractor to support the review, quality assurance, and publishing of AI-generated image and digital product content. This position will work closely with suppliers, customers, and internal teams to ensure content is accurate, professional, well-written, and aligned with business and eCommerce requirements. The ideal candidate will have strong copywriting and English grammar skills, excellent written and verbal communication, experience with ServiceNow and Microsoft Office, and knowledge of AI-powered content and image-generation workflows. Key Responsibilities • Review, validate, and publish AI-generated image content for quality, accuracy, and consistency. • Support AI content workflows utilizing tools such as Midjourney, Gemini, and ChatGPT. • Write, edit, proofread, and maintain digital product content, including Features and Benefits. • Ensure all published content demonstrates excellent English grammar, spelling, clarity, and consistency. • Engage, train, and manage supplier relationships to capture enriched product content. • Partner with suppliers, customers, and internal teams to resolve content-related questions and requests. • Triage, manage, and escalate customer feedback requests through ServiceNow. • Monitor and manage ServiceNow ticket queues. • Create, maintain, update, and retire item MDM content for Features and Benefits. • Manage and respond to intercompany and customer requests received through shared team mailboxes. • Support foodservice assortments across Protein, Produce, and Grocery categories. • Analyze business and content data using Excel, SQL, and Python. • Develop and maintain process and workflow documentation. • Identify flaws, gaps, or inefficiencies in existing processes and recommend improvements. • Manage multiple projects and priorities simultaneously while meeting established deadlines. Required Qualifications • Bachelor’s degree or equivalent combination of education and relevant experience. • 0 to 3 years of experience in a Business Analyst, Data Analyst, Content Analyst, eCommerce, or related role. • Copywriting, editing, or content-writing experience. • Excellent English grammar, spelling, proofreading, and written communication skills. • Strong verbal communication and interpersonal skills. • Experience with supplier and/or customer engagement. • Experience using ServiceNow, including working with or managing ticket queues. • Proficiency with Microsoft Office applications, particularly: • Excel • Outlook • Word • PowerPoint • Intermediate Excel skills, including: • VLOOKUP • Pivot Tables • Data Visualization • Intermediate SQL experience; advanced/expert skills preferred. • Intermediate Python experience. • Strong analytical, problem-solving, and critical-thinking skills. • Ability to manage multiple projects and deadlines simultaneously. • Strong team-player mentality with the ability to collaborate across different business functions. Preferred Qualifications • Experience with OpenText Media Management. • Knowledge of AI workflows and AI-powered image-generation tools such as Midjourney, Gemini, and ChatGPT. • Experience reviewing, managing, or publishing AI-generated or digital image content. • Background in foodservice eCommerce, marketing, or web content management. • Experience supporting foodservice assortments within Protein, Produce, and Grocery categories. • Strong supplier communication and relationship-management experience. • Intermediate process and workflow documentation experience. • Beginner-level experience with Tableau or Power BI. • Basic understanding of accounting principles. • Experience identifying process deficiencies and implementing or recommending improvements. Key Skills for Success The strongest candidates will demonstrate: • Copywriting and content-editing experience • Excellent English grammar and attention to detail • Strong written and verbal communication • ServiceNow experience • Outlook and Excel proficiency • AI image/content workflow knowledge • Supplier and customer relationship experience • Strong organizational and time-management skills • Critical-thinking and problem-solving abilities • Ability to work independently in a remote environment • Ability to manage multiple priorities and meet deadlines • Strong collaboration and teamwork skills