Senior Data Analyst – Customer Experience & Insights – Remote – Drive CX Excellence at arenaflex

About arenaflex At arenaflex, we’re redefining the way businesses understand and delight their customers. Our mission is to transform raw data into actionable insights that empower every team to create memorable experiences. Whether you’re a seasoned analyst or a data enthusiast eager to make an impact, arenaflex offers a culture of curiosity, collaboration, and continuous learning. We’re a remote-first organization that values flexibility, innovation, and the power of data to drive real reputed company. Why This Role Matters The Customer Experience (CX) team at arenaflex is the heartbeat of our customer‑centric strategy. As a Senior Data Analyst, you’ll be at the forefront of this initiative, turning complex datasets into clear, compelling stories that guide product decisions, marketing tactics, and service improvements. Your work will directly influence how we measure satisfaction, identify friction points, and validate the ROI of CX investments. Key Responsibilities • Data Stewardship & Storytelling – Own the end‑to‑end data lifecycle for CX initiatives, from data discovery to narrative delivery. • Advanced Analytics & Modeling – Build predictive models, segmentation analyses, and trend forecasts that uncover hidden patterns in customer behavior. • Dashboard & Reporting Architecture – Design, develop, and maintain interactive dashboards in Tableau (or similar tools) that provide real‑time visibility to stakeholders. • SQL & Data Engineering – Craft complex SQL queries, stored procedures, and ETL scripts that power our data platform and support ad‑hoc requests. • Cross‑Functional Collaboration – Partner with product managers, UX designers, developers, and marketing teams to translate business questions into analytical solutions. • Data Quality & Governance – Implement data cleansing, validation, and documentation standards to ensure accuracy and consistency across all CX datasets. • Platform Design & Enhancement – Contribute to the architecture of arenaflex’s next‑generation CX data platform, ensuring scalability, security, and usability. • Mentorship & Knowledge Sharing – Coach junior analysts on best practices, emerging tools, and analytical methodologies. • Continuous Improvement – Stay abreast of industry trends, new analytical techniques, and emerging technologies to keep arenaflex at the cutting edge. Essential Qualifications • Bachelor’s degree in Data Science, Statistics, Computer Science, or a related field. • 7+ years of progressive experience in data analysis, with at least 4–6 years in a senior or lead capacity. • Proficiency in SQL (advanced queries, stored procedures, triggers) and experience with relational databases (e.g., PostgreSQL, reputed company, Redshift). • Hands‑on expertise in data visualization tools such as Tableau, Power BI, or Looker. • Strong analytical mindset with the ability to translate complex data into clear, actionable insights. • Excellent written and verbal communication skills, capable of presenting findings to both technical and non‑technical audiences. • Demonstrated experience in data governance, quality assurance, and documentation. • Experience with data platform architecture, ETL pipelines, and data lake concepts. Preferred Qualifications • Experience in a customer‑facing industry (e.g., retail, e‑commerce, financial services). • Knowledge of customer journey mapping and CX metrics (NPS, CSAT, CES). • Familiarity with machine learning frameworks (scikit‑learn, TensorFlow) and predictive modeling. • Background in agile development environments and collaboration with cross‑functional teams. • Certifications in data analytics or business intelligence (e.g., Tableau Desktop Specialist, reputed company Certified: Data Analyst Associate). Skills & Competencies • Analytical Thinking – Ability to dissect problems, identify root causes, and propose data‑driven solutions. • Technical Proficiency – Advanced SQL, data modeling, ETL design, and visualization. • Communication – Clear storytelling, concise reporting, and stakeholder engagement. • Collaboration – Team player who thrives in a remote, distributed environment. • Adaptability – Comfortable navigating ambiguity and pivoting priorities as business needs evolve. • Mentorship – Passion for coaching peers and fostering a culture of continuous learning. Career Growth & Learning Opportunities