[Remote] Sr. Pre-Sale Support Engineer

Note: The job is a remote job and is open to candidates in USA. SentinelOne is a company at the intersection of AI and security, pioneering a new operating model for cybersecurity. As a Senior Pre-Sale Support Engineer, you will join the Pre-Sales Support Engineer Team to help resolve technical roadblocks during the Proof of Concept phase and drive win rates for new business and upsells. Responsibilities • Owning technical issues raised during POCs, taking full responsibility for cases from customers and Account Teams directly and driving them to resolution to maximize win rate • Validating that the information needed for effective investigation is available, and providing frequent, meaningful, and high-quality updates through tickets • Acting with a sense of urgency to mitigate escalations, initiating handovers as needed to ensure follow-the-sun support coverage • Acting as a Subject Matter Expert (SME) across various product stacks, providing guidance on best practices, troubleshooting, and jump-starting complex configurations (such as Cloud, Kubernetes, Identity, and Prompt Security) • Serving as a primary technical partner for Sales Engineers (SEs) and Account Directors, offering a quick-escalation path and joining calls directly with prospects to keep high-value deals moving • Working with all relevant internal stakeholders, including PM, Engineering, and third parties, to drive resolution • Writing internal technical documentation, consulting on complex cases, and sharing hands-on product knowledge through the knowledge base to enable and upskill other support teams Skills • Deep technical knowledge across products, operating systems, and cybersecurity, paired with an independent approach and strong resourcefulness • Effective time management and excellent execution skills, with the ability to drive multiple concurrent cases to resolution under pressure • Excellent interpersonal skills, with a track record of collaborating across sales, engineering, product, and third-party stakeholders • A performance track record aligned to key metrics such as CSAT, time-to-resolution (TTR), percentage of escalations to manager, productivity, and Jira quality (≤5% unjustified) • A demonstrated commitment to knowledge sharing, including contributions to internal knowledge bases and enablement of other teams Benefits • Restricted Stock Units (RSUs) • Employee Stock Purchase Plan (ESPP) • Flexible time off • Paid company holidays and paid sick time • Gender-neutral parental leave • Grandparent leave • Medical, dental, and vision coverage • 401(k) retirement plan with company match • Life and disability insurance • Health and dependent care FSA • Voluntary benefits (hospital, accident, critical illness) • Employee Assistance Program (EAP) • ARAG pre-paid legal • Nationwide pet insurance • Cancer Care program • Global business travel medical insurance • Home office allowance • Mobile phone reimbursement • Wellness coach • Wellness/gym reimbursement • Fertility coverage • Adoption & surrogacy reimbursement Company Overview • SentinelOne is an autonomous cybersecurity solution company. It was founded in 2013, and is headquartered in Mountain View, California, USA, with a workforce of 1001-5000 employees. Its website is http://www.sentinelone.com. Company H1B Sponsorship • SentinelOne has a track record of offering H1B sponsorships, with 1 in 2026, 13 in 2025, 14 in 2024, 2 in 2023, 18 in 2022, 5 in 2021. Please note that this does not guarantee sponsorship for this specific role.