Senior Product Manager – Technical, arenaflex Connect Chat – Leading Innovative Conversational AI Solutions for Global Contact Centers

About arenaflex arenaflex is a trailblazer in cloud‑based customer engagement, delivering cutting‑edge solutions that empower businesses worldwide to connect with their customers in smarter, faster, and more personalized ways. With a relentless focus on innovation, arenaflex has built a reputation for turning complex challenges into intuitive, turnkey products that scale from small startups to Fortune 500 enterprises. Our mission is simple: accelerate our customers’ growth by providing the most reliable, secure, and user‑friendly cloud services on the planet. Why arenaflex Connect Chat? arenaflex Connect Chat is a conversational AI‑powered platform that transforms the way companies interact with their customers. By integrating seamlessly with arenaflex Connect’s contact routing, agent workspace, and AI services, the Chat solution delivers proactive, personalized, and frictionless messaging experiences across web, mobile, SMS, and popular communication apps such as reputed company Messages and reputed company. Whether you’re building a self‑service chatbot, a hybrid human‑in‑the‑loop experience, or a fully automated support channel, arenaflex Connect Chat gives you the tools to create engaging, scalable, and data‑driven conversations. Role Overview As the Senior Product Manager – Technical for arenaflex Connect Chat, you will be the visionary behind the product’s long‑term strategy and the catalyst that turns that vision into reality. You will collaborate with engineering, AI, design, and business stakeholders to build next‑generation chat capabilities that integrate deeply with arenaflex Connect’s core services. Your work will directly influence how millions of customers worldwide experience customer support, self‑service, and proactive engagement. Key Responsibilities • Customer‑Centric Vision Development: Engage with a diverse range of customers—from CxOs to frontline agents—to surface pain points, define product goals, and translate those insights into a compelling, future‑oriented product roadmap. • Strategic Leadership: Influence senior leaders across arenaflex, articulating the product vision, strategy, and impact. Own the narrative that drives cross‑functional alignment and secures the resources needed to deliver on commitments. • Roadmap & Feature Definition: Build a clear, data‑driven roadmap that prioritizes features that delight customers, drive adoption, and increase utilization of arenaflex Connect Chat services. • Cross‑Functional Collaboration: Partner closely with engineering, AI, and design teams to define technical requirements, validate prototypes, and ensure a smooth path from concept to production. • Beta & Launch Management: Identify early adopters, orchestrate beta testing programs, and manage launch activities—including go‑to‑market plans, partner enablement, and post‑launch analytics. • Thought Leadership & Evangelism: Deliver compelling presentations, product demos, technical blogs, and community talks that showcase arenaflex Connect Chat’s value proposition and drive adoption across the ecosystem. • Metrics & Continuous Improvement: Define success metrics, monitor performance, and iterate on the product based on data, customer feedback, and market trends. Essential Qualifications • 5+ years of experience as a Technical Product Manager in internet‑based business environments. • 3+ years of hands‑on technical experience in software development, network engineering, or related fields. • Proven track record of taking a product from ideation through engineering design, launch, and post‑launch optimization. • Experience delivering large‑scale SaaS, PaaS, or IaaS products with full ownership of the product lifecycle. • Strong analytical mindset with the ability to translate data into actionable insights. • Excellent communication skills—capable of articulating complex technical concepts to both technical and non‑technical audiences. Preferred Qualifications • Deep understanding of software development practices, including coding standards, code reviews, source control, build pipelines, testing, and live‑site operations. • Experience working in agile environments, driving sprint planning, backlog grooming, and iterative delivery. • Background in conversational AI, NLP, or chatbot development is highly desirable. • Prior experience in the contact center or customer experience domain. • Demonstrated ability to influence cross‑functional teams and senior leadership. Skills & Competencies • Strategic Thinking:<