Contact Center AI Engineer/ Conversational AI Engineer

Role: Contact Center AI Engineer/ Conversational AI Engineer Location: Remote Duration: 6 Months (Possible of Extension) Employment Type: Contract (W2/C2C/1099) Benefits: This a contract position does not include employer-provided benefits. Description: • 8+ years of experience • 3+ developing AIbots/agents • Strong hands-on experience with Agentic AI, GenAI/LLMs, NLP/NLU, and multi-agent/orchestration patterns • Strong programming skills in Python and/or Java • Experience across multiple AI platforms/frameworks — not limited to one vendor • Exposure to platforms such as Kore.ai, Google CCAI, Azure OpenAI, AWS Lex/Amazon Connect, OpenAI, or similar • Experience integrating AI solutions with CCaaS, CRM, APIs, databases, and enterprise systems • Exposure to contact center platforms such as NICE Xone, Genesys, Five9, Amazon Connect, etc. • Strong cloud experience across Azure/AWS/GCP • REST/SOAP APls, microservices, OAuth2/JNT and enterprise integration experience • Experience with CI/CD, monitoring, security, and AI solution governance • Leadership is important: This is a senior, client-facing role. The candidate should be comfortable leading client workshops, architecture/solution discussions, demos/POCs, defining AI roadmaps, and mentoring technical teams while remaining hands-on when required. • IdeaI profile: Platform-agnostic AI Engineer/Architect with strong Agentic AI+ contact center transformation experience and the ability to quickly learn new AI platforms. Equal Opportunity Employer: We are an Equal Opportunity Employer. All qualified applicants will receive consideration without regard to race, colour, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status. Background Check: Background checks may be conducted in accordance with applicable law. Work Authorization: Applicants must be authorized