[Hiring] LMS and Digital Product Administrator @The Jed Foundation

Role Description The Jed Foundation (JED) seeks a skilled and experienced LMS and Digital Product Administrator to join our team. Reporting to the Sr. Product Manager, the successful candidate will be responsible for providing high-quality support to The Jed Foundation and its end users by maintaining JED’s Learning Management System and several connected technologies in JED’s Online Training ecosystem. These tools are used by thousands of educators, administrators, and community-based organizations each year in support of JED’s mission to prevent suicide and protect the emotional health of our nation’s teens and young adults. The LMS and Digital Product Administrator works closely with the Educational Programming team to maintain and scale technology-based training that supports JED’s suicide prevention programs, which include school professionals participating in JED Academic Programs, youth-serving community-based organizations, and caring adults like parents, caregivers, and trusted adults. To succeed in this role, the ideal candidate must be self-motivated to learn new skills, be well organized, have excellent communication and troubleshooting skills, demonstrate keen attention to detail, and be excited about helping shape technology to scale the impact and reach of JED’s programs. This is a remote position with approximately 5% travel for internal meetings within the US. Key Responsibilities Lead the implementation and maintenance of JED’s Digital Learning ecosystem, including: Course configuration and set-up User access configuration (including single-sign-on) for partner organizations Help maintain an integrated resource library Configure surveys and evaluations tied to JED’s training Maintain environment hygiene and release documentation across sandbox and production Conduct quality assurance (QA) testing for JED’s Digital Learning ecosystem, including end-to-end testing for registration through certification. Collaborate with instructional designers to test the integration of SCORM packages into the Learning Management System. Pull training data and reports, audit course completions, work with Research & Evaluation Team to ensure accurate data management, generate reports, and support data analysis to identify improvement opportunities in the digital delivery and user experience of JED's training programs. Lead the completion of various back-office tasks including: Account creation and management Training enrollment management Subscription access management Training credit management Help support the implementation of future AI-supported workflows for end-user support and impact reporting. Provide timely and caring end-user support for learners engaging with JED’s Online Training ecosystem, JED staff, and partners using The Hub. Help with technical discovery and planning to support the evolution of JED’s Digital Learning product ecosystem. Partner with instructional designers and instructional developers to manage instructor-led training, self-paced modules, videos, knowledge checks, surveys, and training resources within the Learning Management System (LMS). Train, coach, and support internal and external end users as they learn our new platform. Create Standard Operating Procedures (SOPs) that help administrators utilize the system properly. Own the operating cadence for the digital learning and Hub, including scheduling and preparing recurring planning, refinement, and release ceremonies. Core Competencies Scope & Execution: Significant experience in your role with fully developed, proven core skills. Communication: Present information clearly and succinctly in a variety of settings/mediums and to a range of audiences. Collaboration & Cross-Team Impact: Exhibit a solid understanding of other teams' perspectives in discussions. JED Citizenship: Negotiate and advocate for your team in a productive, professional way. Learning & Feedback: Regularly seek input from your team and manager. Qualifications 3+ years of LMS and Digital Product administration experience, including end-user training and day-to-day support. Knowledge of virtual instructor-led training platforms (such as Zoom or Microsoft Teams). Familiarity with instructional design. Familiarity with LMS platforms (e.g., LearnUpon), authoring systems (e.g., RISE/Articulate), survey platforms (e.g., Qualtrics), content management systems (e.g., Contentful), BI and reporting platforms (e.g., Google Analytics/Looker), and other integrated learning technologies. Strong decision-making skills working independently and multi-tasking skills working in a fast-paced environment. Ability to work effectively in a team environment and handle service issues with integrity, skill, and professionalism. Stays up to date with the constant change in learning and development to provide relevant advice and guidance related to our LMS. Proven ability to work successfully with diverse populations and demonstrated commitment to promoting diversity and inclusion. Success Metrics Courses and platform releases launch with QA issues identified and resolved before go-live. Training data reports are accurate and delivered on the agreed cadence, supporting Research & Evaluation's data needs. End-user support tickets are resolved within defined SLAs, with recurring issues surfaced and reduced over time through backlog feedback. The digital learning and Hub operating cadence (planning, refinement, release ceremonies) runs on schedule with decisions and action items tracked to closure.