Dir, Bus Design & Prod Mgmt

Profile We offer remote work opportunities (AK, AR, AZ, CO, FL, HI, IA, ID, IL, KS, LA, MD, MN, MO, MT, NE, NV, NM, NC, ND, OK, OR, SC, SD, TN, TX, UT, VA/DC, WA, WI & WY only). Our Department of Defense contract requires US citizenship and a favorably adjudicated DOD background investigation for this position. Veterans, Reservists, Guardsmen and military family members are encouraged to apply! Job Summary The Director of Business Design and Product Management will lead the integration of business strategy with product development to drive innovation and enhance customer experience. This role requires a strategic thinker with a strong understanding of market trends, user needs, and business operations. This position requires exceptional leadership skills to coordinate inter-departmental collaboration for optimal business performance and to solve complex business problems. In a constantly changing business environment, this role is critical in the design and implementation of tools and solutions which yield the highest efficiency and quality of service. The Director of Business Design and Product Management oversees multiple operational support teams including Business Design and Integration (BDI) and Product Management. This position requires in-depth knowledge and expertise in all aspects of TriWest’s business contracts and provides cross-functional leadership and design as needed to adjust to a constantly changing environment. Education & Experience Required: • Bachelor’s degree in Business, Health Care Administration or equivalent work experience • U.S. Citizen • Must be able to receive a favorable Interim and adjudicated final Department of Defense (DoD) background investigation • 7+ years leadership experience in Product Management and/or Business Design Operations, Managed Care, Finance, and/or Medical Management experience in a healthcare environment • Experience in process and program improvement and business and operational planning • Experience in leading multiple projects simultaneously • Experience preparing presentations and reports Preferred • Master’s degree in Business, Healthcare Administration, or a related field • PMP or similar certification Key Responsibilities • Applies in depth knowledge of business operations to advance strategic initiatives and operational performance. • Designs operational procedures and tools for business optimization. • Leads inter-departmental teams to implement program changes and new requirements. • Tracks and maintains awareness of technical and operational developments to ensure adoption of industry best practices. Drives efficiency and effectiveness. Ensure tools and resources are maximally utilized. • Works closely with management teams in support of customer concerns and in achievement of the highest levels of efficiency, accuracy and quality. • Oversee the full product lifecycle, ensuring alignment with user needs, market demands, and business objectives. • Conduct thorough market research to inform product decisions and identify competitive advantages. • Gather and prioritize customer feedback to drive product improvements. • Establish metrics and KPIs to evaluate product success and business impact. • Performs other duties as assigned. • Regular and reliable attendance is required. Competencies Coaching / Training / Mentoring: Actively foster actions required for desired business outcomes through ongoing constructive feedback. Communication / People Skills: Ability to influence or persuade others under positive or negative circumstances; Adapt to different styles; Listen critically; Collaborate. Computer Literacy: Ability to function in a multi-system Microsoft environment using Word, Outlook, Excel, and Powerpoint, in addition to core TriWest applications and other vendor software. Independent Thinking / Self-Initiative: Critical thinking with ability to focus on things which matter most to achieving outcomes; Commitment to task to produce outcomes without direction and to find necessary resources. Information Management: Ability to manage large amounts of complex information easily, communicate clearly, and draw sound conclusions. Leadership: Successfully manage different styles of employees; Provide clear direction and effective coaching. Multi-Tasking / Time Management: Prioritize and manage actions to meet changing deadlines and requirements within a high volume, high stress environment. Team-Building / Team Player: Influence the actions and opinions of others in a positive direction and build group commitment. Technical Skills: Ability to effectively interact with all levels of TriWest management, including subcontractors and government entities. Working Conditions Working Conditions • Availability to work non-regular hours as necessary • Works within a standard office environment, with minimal travel • Extensive computer work with long periods of sitting Company Overview Taking Care of Our Nation’s Heroes. It’s Who We Are. It’s What We Do. Do you have a passion for serving those who served? Join the TriWest Healthcare Alliance Team! We’re On a Mission to Serve®! Our job is to make sure that America’s heroes get connected to health care in the community. At TriWest Healthcare Alliance, we’ve proudly been on that important mission since 1996. Benefits We’re more than just a health care company. We’re passionate about serving others! We believe in rewarding loyal, hard-working people who are willing to learn as they grow. TriWest Healthcare Alliance values teamwork. Join our team, fulfill your responsibilities, and you may also be considered for frequent pay raises, overtime opportunities to earn even more, recognition and reward programs, and much more. Of course, we also offer a comprehensive and progressive compensation and benefits package that includes: • Medical, Dental and Vision Coverage • Paid time off • 401(k) Retirement Savings Plan (with matching) • Short-term and long-term disability, basic life, and accidental death and dismemberment insurance • Tuition reimbursement • Paid volunteer time TriWest job postings typically include a salary range, which can vary based on the specific role and location, but generally this position ranges from around $196,000 to $218,000 per year. Equal Employment Opportunity TriWest Healthcare Alliance is an equal employment opportunity employer. We are proud to have an inclusive work environment and know that a diverse team is a strength that will drive our success. To that end, TriWest strives to create an inclusive environment that supports diversity at every organizational level, and we highly encourage candidates from all backgrounds to apply. Applicants are considered for positions based on merit and without discrimination on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability or any other consideration made unlawful by applicable federal, state, or local laws.