[Remote] Senior Manager, Digital Product Management-Service

Note: The job is a remote job and is open to candidates in USA. reputed company. is an iconic brand aiming to redefine the pick-up truck and rugged SUV marketplace. As a Senior Manager in Digital Product Management, you will lead a team responsible for delivering digital products that enhance Scout's Aftersales ecosystem, ensuring scalable capabilities that support exceptional customer experiences. Responsibilities • Hire, lead and develop a team of Product Managers responsible for Scout's Aftersales digital product portfolio • Establish operational objectives, priorities, and execution plans that align with organizational goals and product strategy • Drive delivery across multiple product domains while balancing competing priorities, dependencies, and resource constraints • Oversee a portfolio of products supporting service and aftersales operations • Ensure priorities, roadmaps, and delivery plans remain aligned across the portfolio • Monitor product performance and drive continuous improvement through data-driven decision making • Identify risks, dependencies, and execution challenges and proactively drive resolution • Partner closely with Engineering, Aftersales Business, Retail Operations, Customer Support, Regulatory Affairs, and IT teams to deliver business outcomes • Influence stakeholders across multiple functional areas and build alignment around product priorities and delivery plans • Lead complex discussions involving competing business needs, technical constraints, and operational considerations • Serve as a trusted advisor on digital service and aftersales capabilities • Oversee successful rollout, adoption, and support of digital products across Scout service operations and retail locations • Establish performance metrics, business KPIs, and reporting mechanisms to measure product effectiveness and customer value • Drive improvements in operational efficiency, service processes, and user experience through digital solutions • Translate long-term product strategy into actionable roadmaps and release plans • Ensure Product Managers maintain clear product requirements, priorities, and stakeholder alignment • Drive execution from concept through launch and ongoing optimization • Maintain focus on customer needs, business value, scalability, and operational readiness Skills • 10+ years of Product Management experience, including ownership of complex enterprise-scale products and platforms • 3+ years of people leadership experience managing Product Managers or cross-functional product teams • Experience in leading 0-to-1 product development initiatives and launching new digital platforms in environments with evolving requirements and limited precedent • Experience managing multiple products or product portfolios simultaneously • Strong understanding of system architecture, APIs, and cloud technologies • Demonstrated success delivering digital platforms supporting Aftersales, Service Operations, Warranty, Parts or other enterprise business functions • Proven ability to lead teams through ambiguity and establish direction in evolving environments • Demonstrated ability to challenge conventional thinking, identify creative solutions, and drive innovation in complex business and technology environments • Strong stakeholder management and influencing skills across multiple business functions • Experience balancing strategic objectives with tactical execution • Excellent communication, organizational, and decision-making skills • Data-driven approach to product management and operational performance • Bachelor's degree in Computer Science, Engineering, or a related field • Direct to reputed company aftersales experience is a plus • Automotive, mobility, or enterprise service operations experience strongly preferred • MBA or advanced technical degree preferred Benefits • Competitive insurance including: + Medical, dental, vision and income protection plans • 401(k) program with: + An employer match and immediate vesting • Generous Paid Time Off including: + 20 days planned PTO, as accrued + 40 hours of unplanned PTO and 14 company or floating holidays, annually + Up to 16 weeks of paid parental leave for biological and adoptive parents of all genders + Paid leave for circumstances related to bereavement, jury duty, voting time, or military leave • Corporate Vehicle Program with: + Eligibility for 1 assigned vehicle + A mobility stipend Company Overview • Scout is more than just a brand, it’s a legacy steeped in a culture of exploration, caretaking, and hard work. It was founded in 2022, and is headquartered in Washington, District of Columbia, USA, with a workforce of 1001-5000 employees. Its