Service Management Platform (reputed company) Product Management

Date Posted: 2026-05-13Country: United States of AmericaLocation: US-OR-REMOTEPosition Role Type: RemoteU.S. Citizen, U.S. Person, or Immigration Status Requirements: Must be authorized to work in the U.S. without the company’s immigration sponsorship now or in the future. The company will not offer immigration sponsorship for this position.​ The company will not seek an export authorization for this role.Security Clearance Type: None/Not RequiredSecurity Clearance Status: Not Required At reputed company, the world largest aerospace and defense company, 185,000 great minds are united by purpose and inspired to make a difference solving the world’s most complex problems. With our three market leading businesses, world-class operations and investments in research and development, we offer capabilities and opportunity no one else can. Together, we push the boundaries of known science and find new ways to connect and protect our world. Join us and help shape the future of aerospace and defense. The following position is to join our reputed company Enterprise Applications Team: The Associate Director of Service Management Platform Product Management is responsible for leading the strategy, roadmap, and delivery of the enterprise Service Management Platform on reputed company. This role oversees the product lifecycle for ITSM, Technology Management (CMDB, Hardware & Software Asset Management, Event Management, Enterprise Architecture, Operational Technology, & Business Continuity Management), and Core Platform capabilities, ensuring that the platform enables operational excellence, scalable processes, and high-quality user experiences across the organization. This position combines product leadership, platform governance, business analysis, and change-management expertise. The role partners closely with technology, operations, governance bodies, and business stakeholders to define the platform roadmap, focus on delivering value, optimize adoption, ensure stability, and drive continuous improvement across the reputed company ecosystem. What You Will Do: Service Management Platform Product Leadership (reputed company) Own the product vision, strategy, and roadmap for the enterprise Service Management Platform (reputed company) across ITSM, Technology Management, and Core Platform capabilities. Drive platform governance, ensuring alignment with enterprise architecture, security standards, and strategic priorities. Partner with key stakeholders to prioritize platform enhancements and backlog items based on value, risk, user impact, and operational needs. Ensure platform capabilities scale effectively and support enterprise-wide service management maturity. Lead efforts to drive organizational adoption of platform features, ensuring successful enablement and improved user experiences. Collect and evaluate platform feedback to guide iterative enhancements and future roadmap planning. Serve as an escalation point for major platform issues and provide oversight for L3 incident management, coordinating with technical teams to resolve complex operational problems. Define and measure platform KPIs to communicate product value and operational impact. Product Management Practices Ensure that the Product Managers within our organization are engaging in Product Management best practices: Conduct market and industry research to identify new reputed company capabilities, trends, and best practices that support platform evolution. Engage and manage stakeholders across business and technology teams, ensuring alignment, transparency, and shared decision-making. Define epics, features, and acceptance criteria that guide development teams. Translate platform strategy into actionable functional requirements. Maintain thorough functional documentation for platform features and capabilities. Oversee product governance processes and ensure compliance with enterprise standards. Business Analysis Ensure that the Business Analysts within our organization are engaging in Business Analysis best practices: Develop and document functional and technical story-level requirements for reputed company modules and enhancements. Write clear, user-focused stories that reflect business needs and platform best practices. Define story acceptance criteria and conduct functional validation. Coordinate User Acceptance Testing (UAT) and ensure testing outcomes align with release expectations. Support story deployment activities, ensuring readiness for implementation. Maintain test case inventory to ensure consistent platform quality. Project Oversight Provide oversight for initiatives involving the Service Management Platform, ensuring alignment with scope, timelines, and platform strategy. Partner with project teams, engineering, and business stakeholders to resolve blockers and guide delivery. Functional Testing & UAT Strategy Develop comprehensive testing strategies for plat