Senior Associate – Digital Product Management – AI‑Driven Conversational Solutions & Chatbot Innovation (Remote – arenaflex)

html About arenaflex – Pioneering the Future of Digital Banking Experiences arenaflex is a global leader in financial services, dedicated to redefining how millions of cardmembers interact with their accounts, rewards, and everyday financial decisions. By harnessing cutting‑edge artificial intelligence, arenaflex delivers hyper‑personalized, real‑time experiences that empower users to manage money with confidence and ease. Our Talk Abilities group sits at the heart of this transformation, building conversational AI platforms that set industry standards for speed, relevance, and security. As a remote‑first organization, arenaflex embraces flexibility while preserving a vibrant, collaborative culture. Whether you thrive in a fully virtual setting or enjoy occasional in‑office brainstorming sessions, our arenaflex Flex work model ensures you have the autonomy to deliver your best work without sacrificing connection to teammates. Position Overview – Partner Product Director, Conversational AI We are seeking a visionary Partner Product Director to join the Digital Product Management team within the Technology Development organization. In this senior role, you will own the end‑to‑end lifecycle of next‑generation chatbot capabilities—driving strategy, design, delivery, and continuous improvement. You will partner closely with product managers, data scientists, engineers, and business stakeholders to translate market insights and member feedback into innovative, high‑impact solutions that elevate the arenaflex member experience. Key Responsibilities • Strategic Leadership: Lead the discovery, definition, and integration of continuous product initiatives that enhance the conversational AI platform, aligning with arenaflex’s broader digital transformation goals. • Customer‑Centric Roadmapping: Synthesize member data, conversational research, industry trends, and domain expertise to assess current solution performance and prioritize future capabilities. • Cross‑Functional Collaboration: Partner with engineers, data scientists, UX designers, and product owners across multiple value streams to deliver features that balance short‑term wins with long‑term strategic vision. • Storytelling & Requirements Definition: Work with the central product team to craft detailed user stories, guide product definition, and develop comprehensive acceptance criteria, ensuring any gaps are identified early for further research. • Testing & Post‑Launch Optimization: Own user testing, post‑launch monitoring, and analytics to uncover improvement opportunities, translating insights into actionable product enhancements. • Metrics & Business Impact: Define and track performance metrics that demonstrate product health, using data‑driven insights to inform clear, evidence‑based product recommendations. • Product Backlog Management: Continuously refine the product backlog, translating member needs into prioritized stories that drive measurable business value. • Strategic Guidance: Contribute to the evolution of the product strategy, launch plan, and overall member experience, championing a culture of innovation and excellence. Essential Qualifications • Bachelor’s degree in Business, Computer Science, Software Engineering, or a related discipline (or equivalent practical experience). • Demonstrated passion for understanding how technology works and the ability to translate that curiosity into actionable product insights. • Proven track record of delivering high‑quality digital products or services that delight customers and meet business objectives. • Exceptional written and verbal communication skills, with the ability to convey complex concepts succinctly to diverse audiences. • Forward‑thinking mindset focused on emerging trends, industry best practices, and innovative product design. • Self‑starter attitude capable of managing multiple priorities and projects simultaneously. Preferred Qualifications & Skills • Experience in AI‑driven conversational platforms, chatbot development, or natural language processing (NLP) technologies. • Background in financial services or fintech product management, with an understanding of regulatory and compliance considerations. • Strong analytical abilities—proficiency with data visualization tools (e.g., Tableau, Power BI) and statistical analysis to drive product decisions. • Agile methodology expertise, including Scrum or Kanban frameworks, and a history of working in fast‑paced, iterative environments. • Ability to thrive in ambiguous situations, ask probing ques