[Remote] IT Product Manager - Synergie

Note: The job is a remote job and is open to candidates in USA. reputed company is seeking an IT Product Manager to lead technology strategy, product portfolio ownership, and IT operations for Synergie. The role manages the IT Help Desk and IT Operations teams, oversees Agile delivery and healthcare technology solutions, and aligns technology investments with business outcomes, regulatory requirements, and operational improvement. Responsibilities • Directly manage and develop the IT Help Desk and IT Operations team, including hiring, coaching, and performance management • Set team goals, workload priorities, and escalation processes for help desk triage, onboarding, and offboarding • Build a culture of accountability, service excellence, and continuous improvement within the IT operations function • Mentor junior product and operations staff, growing team capability over time • Own and evolve the technology product roadmap in alignment with organizational and IT strategy, presenting direction to executive stakeholders • Partner with business leaders to translate operational needs into strategic product capabilities and investment decisions • Drive backlog prioritization based on business value, risk, and resource capacity; make final tradeoff calls when priorities compete • Own outcomes end-to-end — not just delivery, but the business impact and adoption of what's delivered • Identify and lead workflow redesign and efficiency initiatives enabled by technology • Serve as the senior point of accountability between business leadership and IT delivery teams • Lead cross-functional decision-making forums, resolving conflicts and aligning teams around end-user and business needs • Own communication of roadmap, delivery progress, and risk to leadership and stakeholders at all levels • Analyze healthcare workflows to identify and champion automation and process-improvement opportunities • Direct collaboration with development, architecture, and QA leads to ensure delivery meets schedule, quality, and business requirements • Oversee user acceptance testing and release planning, holding teams accountable to standards • Monitor product and operational performance metrics, driving corrective action and improvement plans • Ensure all solutions and operational practices meet healthcare regulatory requirements (HIPAA, data privacy, security standards) • Lead data governance practices and support reporting/analytics initiatives across the product portfolio • Serve as the accountable leader for IT Help Desk and IT Operations, owning service levels, staffing, and continuous improvement Skills • Required BS Bachelor's degree in Information Technology, Health Informatics, Computer Science; or equivalent experience • Required 5 + Years of experience in healthcare technology, including experience leading or managing people and teams. Experience supporting healthcare systems or organizations • Prior experience managing IT support or operations staff with strong people leadership and team development skills • Excellent strategic product and portfolio management abilities • Strong understanding of business requirements translation and executive communication • Strong understanding of healthcare workflow understanding • Able to build strong and productive stakeholder and executive relationships • Strong analytical and data-driven decision-making abilities • Strong resolution and cross-functional facilitation • Strong accountability for operational and business outcomes • Preferred: Certified Product Owner - reputed company Product ownership/management certifications (CSPO, SAFe PO/PM) and/or leadership/management certifications Benefits • Annual bonus incentive pay • Paid time off • 11 holidays • Medical insurance • Dental insurance • Vision insurance • Generous 401(k) matching • Lifestyle spending account Company Overview • reputed company is a national federation of 36 independent operated reputed company and Blue Shield companies. It was founded in 1929, and is headquartered in Chicago, Illinois, USA, with a workforce of 1001-5000 employees. Its website is http://www.bcbs.com/. Company H1B Sponsorship • reputed company has a track record of offering H1B sponsorships, with 1 in 2023, 2 in 2020. Please note that this does not guarantee sponsorship for this specific role. Apply To This Job