Contact Center Engineer

IDR is seeking a Contact Center Engineer to join one of our top clients for a remote opportunity. This role involves supporting the deployment and updates of NICE InContact Studio scripts across multiple US sites within a healthcare organization. The engineer will work on script modifications, system migrations, and may assist with employee training on the new contact center systems. Position Overview for the Contact Center Engineer: • Assist with the deployment and updating of NICE InContact Studio scripts across US healthcare sites. • Support migration efforts from platforms like RingCentral to NICE CXone. • Make design changes and troubleshoot scripts independently. • Provide user training to ensure effective system usage. • Collaborate closely with project leads to implement system updates and improvements. Requirements for the Contact Center Engineer: • Hands-on experience with NICE CXone / NICE InContact platform. • Proficiency in creating, modifying, and troubleshooting CXone Studio scripts. • Experience in migrating contact center systems from platforms such as RingCentral. • Strong prioritization, communication, and project management skills. • Ability to make design changes and script updates independently within CXone Studio. What's in it for you? • Competitive compensation package • Full Benefits; Medical, Vision, Dental, and more! • Opportunity to get in with an industry leading organization. Why IDR? • 25+ Years of Proven Industry Experience in 4 major markets • Employee Stock Ownership Program • Dedicated Engagement Manager who is committed to you and your success. • Medical, Dental, Vision, and Life Insurance • ClearlyRated's Best of Staffing® Client and Talent Award winner 12 years in a row.