Backend Engineer – Scalable Customer Service Platform Specialist – Join arenaflex’s Rocksolid Squad to Build High‑Performance APIs, Data Pipelines, and Cloud‑Native Backend Systems

html About arenaflex – Pioneering the Future of Customer Service Technology arenaflex is a global leader in digital entertainment and streaming services, serving millions of users across continents. Our mission is to connect people with the content they love, while delivering world‑class support experiences that keep our community thriving. At the heart of this mission lies the Customer Service Platform (CSP), a sophisticated ecosystem that powers every interaction between our users and support advisors, chatbots, and analytics tools. As part of the Rocksolid squad, you will be instrumental in shaping the backbone of CSP, ensuring that every backend service is reliable, scalable, and future‑ready. Why This Role Matters In today’s hyper‑connected world, a seamless support experience can be the difference between a satisfied user and a churned customer. The backend services you design, develop, and maintain will directly influence how quickly and accurately our support teams can resolve issues, how effectively our AI‑driven assistants can respond, and how securely we log compliance‑critical data. This is a rare opportunity to work on systems that impact millions of users daily, while also contributing to long‑term strategic investments that will define the next generation of customer service technology at arenaflex. Key Responsibilities – What You’ll Do Every Day • Design, develop, and maintain high‑availability backend services that power core customer support workflows, ensuring they meet stringent performance and scalability targets. • Integrate third‑party vendors and define clear system boundaries to keep our platform modular, secure, and easy to evolve. • Build and optimize RESTful and gRPC APIs that deliver real‑time support data to internal stakeholders, including advisors, chatbots, analytics dashboards, and reporting tools. • Enhance the Conversation SDK, which drives roughly 65 % of all support interactions, by adding backend capabilities and a lightweight frontend component for seamless chat experiences. • Maintain compliance‑critical systems that log, audit, and protect sensitive user data in accordance with global regulations such as GDPR, CCPA, and industry‑specific standards. • Develop and manage data pipelines that ingest, transform, and store support‑related events, enabling data‑driven insights and machine‑learning models. • Collaborate cross‑functionally with frontend engineers, data engineers, product managers, and security specialists to deliver end‑to‑end features from concept to production. • Write clean, maintainable, and well‑tested code using modern Java practices, ensuring that every commit meets both business and technical quality gates. • Participate in on‑call rotations and proactively resolve production incidents, continuously improving system reliability and incident response processes. • Champion technical excellence by contributing to architecture reviews, code reviews, and knowledge‑sharing sessions within the Rocksolid squad and the broader engineering community. Essential Qualifications – Who You Are • Minimum 2 + years of professional experience in backend development, preferably building large‑scale distributed systems that serve millions of requests per day. • Strong proficiency in Java, with a deep understanding of object‑oriented design, concurrency, and performance tuning. • Hands‑on experience designing and implementing RESTful and gRPC APIs, including versioning, authentication, and rate‑limiting strategies. • Solid background working with both SQL (e.g., PostgreSQL, MySQL) and NoSQL (e.g., Cassandra, reputed company) databases, including data modeling for high‑throughput applications. • Familiarity with the reputed company Cloud Platform (GCP) ecosystem—Compute Engine, Cloud Run, Pub/Sub, BigQuery, and Cloud Storage. • Demonstrated ability to troubleshoot complex production issues, employing systematic debugging, log analysis, and performance profiling tools. • Excellent communication skills, with the ability to articulate technical concepts to non‑technical stakeholders and collaborate effectively in a fast‑paced, agile environment. Preferred Qualifications – Nice‑to‑Have Extras • Experience with containerization technologies such as Docker and orchestration platforms like Kubernetes on GCP. • Knowledge of event‑driven architectures and streaming platforms such as Apache Kafka