Healthcare Contact Center Representative - Remote U.S.

It takes great medical minds to create powerful solutions that solve some of healthcare’s most complex challenges. Join us and put your expertise to work in ways you never imagined possible. We know you’ve honed your career in a fast-moving medical environment. While Gainwell operates with a sense of urgency, you’ll have the opportunity to work more flexible hours. And working at Gainwell carries its rewards. You’ll have an incredible opportunity to grow your career in a company that values work-life balance, continuous learning, and career development. Summary Gainwell Technologies is seeking a Healthcare Contact Center Representative to support the Customer Engagement Verification (CEV) program, which helps members complete required outreach, verification, and engagement activities. In this remote role, you will handle inbound and outbound customer interactions, provide accurate information, respond to routine questions, document customer activity, update account or case information, and help ensure program requirements are completed accurately and on time. Your role in our mission This is an important position in Gainwell’s commitment to helping clients deliver better health and human services outcomes. - Handle inbound and outbound member interactions related to CEV program requirements, reminders, deadlines, and available resources. - Provide accurate responses to routine member questions using approved scripts, systems, procedures, and reference materials. - Research and resolve routine inquiries, update account or case information, and document customer interactions clearly and accurately. - Escalate complex, sensitive, or unresolved issues to supervisors or designated support teams while following established procedures. - Meet established quality, productivity, compliance, and customer service expectations while collaborating with team members and operational support functions. What We're Looking For - Two (2) or more years of customer service, call center, contact center, or high-volume customer support experience preferred. - Healthcare, Medicaid, government program, eligibility, outreach, member services, or related experience preferred. - Strong professional communication, customer service, problem-solving, and documentation skills with the ability to follow established procedures and scripts. - Ability to navigate multiple computer systems simultaneously, protect confidential information, and work independently in a structured remote environment. What You Should Expect In This Role - Full-time, remote work-from-home position within the United States. - Fast-paced healthcare contact center environment involving regular inbound and outbound outreach, accurate documentation, and established quality and productivity expectations. - Reliable high-speed internet and a professional, private workspace are required to support remote work. - Video participation is required during screening calls, interviews, orientation, and training; during the screening process, a candidate image will be captured in accordance with Gainwell recruiting policy. - Access to Gainwell’s competitive benefits package for eligible employees, including medical, dental, vision, 401(k), paid time off, and additional wellness and financial benefits in accordance with eligibility guidelines. Pipeline Notice:This posting is intended for pipeline purposes as we identify, screen, and interview qualified candidates for anticipated future Healthcare Contact Center Representative training classes and hiring needs. (October or November 2026) The pay range for this position is $37,440 - $43,680 per year, however, the base pay offered may vary depending on geographic region, internal equity, job-related knowledge, skills, and experience among other factors. Put your passion to work at Gainwell. You’ll have the opportunity to grow your career in a company that values work flexibility, learning, and career development. All salaried, full-time candidates are eligible for our generous, flexible vacation policy, a 401(k) employer match, comprehensive health benefits, and educational assistance. We also have a variety of leadership and technical development academies to help build your skills and capabilities. We believe nothing is impossible when you bring together people who care deeply about making healthcare work better for everyone. Build your career with Gainwell, an industry leader. You’ll be joining a company where collaboration, innovation, and inclusion fuel our growth. Learn more about Gainwell at our company website and visit our Careers site for all available job role openings. Gainwell Technologies is an Equal Opportunity Employer, where all qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical condition), age, sexual orientation, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics. Gainwell Technologies defines “wages” and “wage rates” to include “all forms of pay, including, but not limited to, salary, overtime pay, bonuses, stock, stock options, profit sharing and bonus plans, life insurance, vacation and holiday pay, cleaning or gasoline allowances, hotel accommodations, reimbursement for travel expenses, and benefits.