Call Center Remote- CT

Great companies need great teams to propel their operations. Join the group that solves business challenges and enhances the way we work and grow. Working at Gainwell carries its rewards. You’ll have an incredible opportunity to grow your career in a company that values your contributions and puts a premium on work flexibility, learning, and career development. Summary As a Call Center Remote- CT at Gainwell, you can contribute your skills as we harness the power of technology to help our clients improve the health and well-being of the members they serve — a community’s most vulnerable. Connect your passion with purpose, teaming with people who thrive on finding innovative solutions to some of healthcare’s biggest challenges. Here are the details on this position. Your role in our mission - Answers telephones and responds to basic customer questions and/or forwards call to appropriate personnel. - Records call on account history record with results of the inquiry; initiates required confirmation without direct supervision. Researches customer inquiries and responds to appropriate parties in a timely manner. - Processes calls in a manner that ensures service level agreements (SLAs) are met or exceeded. Records calls, processes requests and updates account history with results of inquiry to include proper documentation. - Performs data entry and matches documents to appropriate accounts to ensure up to date and accurate information. - Interfaces with team members, management, and customers in reference to customer service issues. What We're Looking For - 2 or more years of customer service experience in any industry - Knowledge of basic help desk software, computer software and Microsoft Office applications - Strong problem-solving skills to bring inquiries to effective resolution - Strong customer service skills with an emphasis on written and oral communication to respond to inquiries professionally - Ability to understand your role on a team and identify the correct stakeholders to consult to resolve client inquiries What You Should Expect In This Role - This Call Center Agent role requires employees to handle inbound customer calls for the duration of their scheduled shift. Candidates should be comfortable spending the majority of their workday on the phone assisting customers while maintaining productivity and meeting performance expectations. - This position requires successful completion of a 90-day training period. Employees are expected to attend all scheduled training sessions with no absences, except for those approved in advance or due to a verified emergency. Candidates should be able to commit to meeting this training requirement. - Shift 8:30 – 5pm after training Monday – Friday - Remote, must reside in the state of CT. - Training 8am – 4:30pm Monday - Friday “The deadline to submit applications for this posting is 9/30/2026.” The pay range for this position is $29,100.00 - $41,600.00 per year, however, the base pay offered may vary depending on geographic region, internal equity, job-related knowledge, skills, and experience among other factors. Put your passion to work at Gainwell. You’ll have the opportunity to grow your career in a company that values work flexibility, learning, and career development. All salaried, full-time candidates are eligible for our generous, flexible vacation policy, a 401(k) employer match, comprehensive health benefits, and educational assistance. We also have a variety of leadership and technical development academies to help build your skills and capabilities. We believe nothing is impossible when you bring together people who care deeply about making healthcare work better for everyone. Build your career with Gainwell, an industry leader. You’ll be joining a company where collaboration, innovation, and inclusion fuel our growth. Learn more about Gainwell at our company website and visit our Careers site for all available job role openings. Gainwell Technologies is an Equal Opportunity Employer, where all qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical condition), age, sexual orientation, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics. Gainwell Technologies defines “wages” and “wage rates” to include “all forms of pay, including, but not limited to, salary, overtime pay, bonuses, stock, stock options, profit sharing and bonus plans, life insurance, vacation and holiday pay, cleaning or gasoline allowances, hotel accommodations, reimbursement for travel expenses, and benefits.