Remote- Production Support Engineer

Production Support Engineer 100% Remote Term: 1 year contract plus extension Interview Virtual Required Skills - IBM DataPower: Advanced experience - IBM Integration Bus (IIB): Advanced experience - MOVEit Administration: Advanced experience - SQL Querying: Advanced experience - Splunk: Advanced experience - Strong background in production support and IT operations - Advanced troubleshooting and root-cause analysis (RCA) skills - Experience with real-time system monitoring and incident response - Strong experience supporting managed file transfers (MFT), batch jobs, and web service transactions - Hands-on experience with Linux-based analysis and troubleshooting - Strong scripting and automation experience - Experience with ServiceNow - Excellent communication skills with the ability to bridge technical and business teams Preferred Skills - Experience with additional IBM Enterprise Service Bus (ESB) technologies, including: - IBM App Connect Enterprise (ACE) - IBM MQ - WSRR - Experience with IBM DataStage - Experience with IBM DB2 - Experience supporting healthcare or Medicaid systems - Experience with production deployment governance and operational readiness - Experience developing Standard Operating Procedures (SOPs) - Experience conducting post-incident reviews and driving continuous improvement - Experience working with engineering teams, vendors, business stakeholders, and internal teams - Experience identifying and implementing automation opportunities to improve production reliability and operational efficiency