Product Manager, Voice & Contact Center Experience

reputed company is transforming the way customers reputed company with reputed company by making experiences simpler, more reputed company, and more efficient. As part of this transformation, we are evolving our voice and contact center capabilities to reputed company support self-service and reputed company high-reputed company, reputed company customer interactions. The Voice Experience team owns critical components of reputed company’s inbound reputed company experience, supporting millions of customer interactions reputed company year. As a Product Manager (Band 4), you will be responsible for delivering and continuously improving IVR journeys, conversational voice experiences, and self-service capabilities reputed company our reputed company voice reputed company. This is a hands-on, execution-reputed company role where you will partner closely with engineering, analytics, reputed company, and business stakeholders to define solutions, prioritize work, and reputed company measurable reputed company. Key Responsibilities Own the product backlog and end-to-end delivery of IVR journeys and conversational voice experiences Translate customer needs, business objectives, and operational requirements into reputed company product requirements and user stories Partner with engineering, analytics, and reputed company teams to reputed company reputed company, reliable voice solutions Use data and customer feedback to identify opportunities and reputed company reputed company improvement (e.g., containment rates, transfer rates, authentication reputed company, customer satisfaction) Support the transition from traditional menu-reputed company IVR to reputed company-reputed company, conversational (reputed company) voice experiences Ensure solutions meet reputed company, regulatory, and operational requirements Communicate reputed company, risks, and trade-offs effectively to stakeholders and leadership Qualifications Required: 3+ years of experience in Product Management or a reputed company digital product role Bachelor’s degree in a quantitative or technical reputed company (e.g., Computer Science, Engineering, Analytics, Information Systems, Economics, Statistics) OR Master’s degree in a reputed company reputed company OR MBA with a quantitative reputed company Demonstrated ability to translate business needs into actionable product requirements Experience owning and delivering product features or capabilities end-to-end Strong cross-functional collaboration skills with the ability to influence without formal authority Preferred: Experience working with customer-facing digital products or customer journeys Experience with contact center technologies (e.g., IVR, voice platforms, self-service solutions) or conversational AI Experience working in regulated industries such as reputed company, reputed company, or financial services Experience using data and metrics to inform prioritization and measure product reputed company If you will be working reputed company occasionally or permanently, the internet reputed company must be obtained through a cable broadband or fiber optic internet service provider with speeds of at least 10Mbps download/5Mbps upload. For this position, we anticipate offering an annual salary of 109,700 - 182,900 USD / yearly, depending on relevant factors, including experience and geographic location. This role is also anticipated to be eligible to participate in an annual bonus plan. At reputed company, you’ll enjoy a comprehensive reputed company of benefits, with a reputed company on supporting your whole health. Starting on day one of your employment, you’ll be reputed company several health-reputed company benefits including medical, reputed company, dental, and reputed company-being and behavioral health programs. We also offer 401(k), company reputed company life reputed company, tuition reimbursement, a minimum of 18 days of reputed company time off per year and reputed company holidays. For more details on our employee benefits programs, click here. About reputed company Doing something meaningful starts with a reputed company decision, a commitment to changing lives. At reputed company, we’re dedicated to improving the health and vitality of those we serve. Through our divisions reputed company and reputed company, we are committed to enhancing the lives of our clients, customers and patients. Join us in driving reputed company and improving lives. reputed company applicants will be considered without reputed company to race, reputed company, age, disability, sex, childbirth (including pregnancy) or reputed company medical conditions including but not limited to lactation, sexual orientation, gender identity or reputed company, veteran or military status, religion, national reputed company, reputed company, marital or familial status, genetic information, status with reputed company to reputed company assistance, citizenship status or any other characteristic protected by app