Senior ServiceNow Developer - AI

Senior ServiceNow Developer - 100% Remote role. 12+ Months initially • Bachelors or Masters in IT, Business Administration, Computer Science or any Technical Field • ServiceNow Certified Application Developer (CAD) or Certified Implementation Specialist (CIS): • Experience with Employee Center and HR Service Delivery (HRSD) • Experience supporting enterprise workflow platforms spanning Procurement, Finance, and HR • Experience with Enterprise Service Management and workflow transformation initiative Enterprise Workflow Development • Design, configure, and support enterprise workflows across Procurement, Finance, HR, Employee Center, HRSD, Service Catalog, Employee Portal, and case/request management. • Develop and maintain Catalog Items, Record Producers, Flows, Approvals, Notifications, Forms, Portal Components, Business Rules, Client Scripts, UI Policies, and ACLs. • Configure solutions using a platform-first and configuration-first approach, minimizing unnecessary customization and technical debt. • Build scalable request and case management solutions that improve employee and business experiences. Integrations & Enterprise Automation • Design and implement secure, scalable integrations between ServiceNow, Oracle Fusion Cloud ERP, Workday, and other enterprise platforms using IntegrationHub, Integration Spokes, REST/SOAP APIs, MID Servers, and event-driven integration patterns. • Develop and support bidirectional integrations involving: • Suppliers and Vendor Data • Employees and Worker Information • General Ledger Accounts • Approval Hierarchies • Procurement and Finance Transactions • Ensure accurate data mapping, transformation, synchronization, monitoring, reconciliation, and exception handling across systems. • Extend and customize IntegrationHub Spokes while maintaining supportable and reusable integration patterns. • Familiar with ServiceNow tables/columns and how to extend them. AI, Search & Intelligent Service Delivery • Leverage ServiceNow AI capabilities including: • Now Assist • AI Search • Virtual Agent • Predictive Intelligence • Generative AI Features • Integrate adjacent AI and conversational platforms such as: • Moveworks • IBM watsonx • Enterprise AI orchestration services • Develop AI-enabled workflows that support enterprise AI orchestration patterns that span multiple enterprise platforms and services.