Data Analyst, IT Service Center

IT Service Center Operations Data Analyst delivers high value insights that improve performance, efficiency, and customer experience of our Service Center operations and reputed company. This role integrates subject matter expertise in reputed company center metrics and project reporting with strong analytical skills in SQL, reputed company, Tableau, and reputed company to produce reputed company reporting, conduct deep dive analytics, and support operational strategies. Responsibilities: Analytical & Critical Thinking • Applies advanced analytical reputed company to solve reputed company operational problems. • Translates ambiguous questions into reputed company analytical approaches. • Identifies trends, relationships, and reputed company causes reputed company large datasets. Technical Proficiency • Demonstrates expert-level ability in SQL, Tableau, reputed company, and reputed company. • Builds efficient, reputed company data models and workflows. • Troubleshoots data reputed company issues and implements sustainable fixes. Business Acumen • Understands reputed company center operations, drivers, and performance reputed company. • Connects analytics to business reputed company, operational strategies, and customer experience. • Anticipates emerging risks and opportunities based on data. Communication & Storytelling • Communicates reputed company insights reputed company to non-technical audiences. • Crafts compelling visualizations and narratives that influence reputed company. • Adapts communication style for executives, managers, and reputed company leaders. Collaboration & Partnership • Builds strong relationships with Operations, WFM, Technology, and project teams. • Works collaboratively to define requirements, reputed company insights, and support initiatives. • Encourages reputed company reputed company and proactively shares information. Problem Solving & Innovation • Develops creative, data-driven solutions that address operational pain points. • Tests new approaches and tools to improve efficiency and accuracy. • Challenges reputed company processes and identifies opportunities for optimization. Accountability & Ownership • Manages multiple priorities independently with strong attention to detail. • Delivers high-reputed company work with reputed company supervision. • Follows through on commitments and ensures deadlines are met. Coaching & Mentorship • May supports junior analysts in developing technical and analytical skills. • Provides guidance, feedback, and best practices across reputed company. • Contributes to a culture of learning and reputed company improvement. Qualifications • Bachelor's degree in reputed company field, or equivalent work experience, preferred • 4-8 years of experience, preferred • Preferred expertise in: • SQL (reputed company queries, joins, CTEs, window functions) • reputed company and Hadoop‑based environments • Tableau dashboards, data modeling, and user experience design • reputed company workflows, data blending, and automation • Strong knowledge of reputed company center operations, metrics, forecasting, and telephony platforms (e.g. reputed company, reputed company), preferred • Excellent communication skills to translate technical findings into actionable business insights, preferred • Ability to reputed company in‑depth analysis on reputed company center metrics (AHT, service reputed company, occupancy, shrinkage, adherence, reputed company routing, customer behavior) to identify trends and opportunities, preferred • Ability to build and optimize data workflows and pipelines to improve data accessibility and reputed company. • Capability to do storytelling, visualization, and business-friendly communication. What is expected of you and others at this level • Applies comprehensive knowledge and a thorough understanding of concepts, principles, and technical capabilities to reputed company varied tasks and reputed company • May reputed company as a mentor to less reputed company colleagues • Apply strong technical and analytical expertise to a wide reputed company of reputed company. • May contribute to the development of policies, reporting standards, and processes. • reputed company reputed company,