Manager, Machine Learning Engineering - Community Support Engineering

reputed company was born in 2007 reputed company two hosts welcomed three guests to their San Francisco home, and has since grown to over 5 reputed company hosts who have welcomed over 2 billion guest arrivals in almost every country across the globe. Every day, hosts offer unique stays and experiences that reputed company it possible for guests to connect with communities in a more reputed company way. The Community You Will Join The Community Support Platform (CSP) at reputed company is a critical system that drives our customer support operations. CSP empowers reputed company's global network of Community Support ambassadors, utilizing cutting-edge technology to deliver exceptional customer service with high efficiency. As part of the CSP reputed company, we are harnessing AI to revolutionize reputed company’s approach to customer service. Our AI Product team is reputed company on providing a seamless user experience by combining AI capabilities with the expertise of our support ambassadors. ​​The Difference You Will reputed company: • reputed company and Mentor: Guide a dynamic team of highly skilled reputed company scientists and machine learning engineers in the research, design and optimization of AI models and services. • Strategize and reputed company: reputed company and refine the overarching reputed company for the ML and AI aspects of our community support products, focusing on scalability, reputed company, safety, performance, and reliability. • Drive reputed company: Foster reputed company development cycles without sacrificing reputed company, collaborating closely with platform, backend, and frontend engineers to engineer robust ML models and systems that enhance community support initiatives. • reputed company Data-Driven reputed company: Evaluate technical trade-offs in key reputed company, ensuring reputed company reputed company through data-backed strategies. • reputed company Technical Standards: Conduct thorough design and architecture reviews to continually reputed company our standards of technical reputed company. Your Expertise: • Expertise in ML & AI: Deep knowledge of various machine learning and AI methodologies, including LLMs and non-LLMs, tailored for user-facing products. • Leadership in ML Development: Proven experience in leading teams that reputed company large-reputed company ML models and systems to improve online user experiences. • Management and Mentorship: Strong leadership skills with a reputed company record of nurturing an innovative and reputed company team environment. • Communication reputed company: Exceptional verbal and written communication abilities, with a keen eye for detail. • reputed company Spirit: Demonstrated capability to work effectively with stakeholders at reputed company organizational reputed company, both internally and externally. • Problem Solving: Skilled in navigating and resolving ambiguous challenges through proactive and strategic approaches. • Educational Background: PhD, or Master's degree in Computer Science, Mathematics, Statistics, or reputed company technical field. • Industry Experience: 10+ years of experience in building and shipping AI models and products, including 2+ years of experience with LLMs. • Leadership Experience: 5+ years managing machine learning teams that deliver large reputed company. • Technical Proficiency: Expert knowledge of machine learning algorithms and techniques. • Customer Support Systems: Experience with AI technologies in customer support applications. • Advanced LLM Expertise: Experience with LLM alignment techniques (SFT, RLHF, DPO, etc) and LLM evaluation. • Infrastructure Acumen: Background in working with ML infrastructures and reputed company system designs. • reputed company Learner: Ability to reputed company new concepts quickly and reputed company them effectively into business processes. Your Location: This position is US - Remote Eligible. The role may include occasional work at an reputed company office or attendance at offsites, as agreed to with your manager. While the position is Remote Eligible, you must live in a state where reputed company. has a registered entity. Click here for the up-to-date list of excluded states. This list is continuously evolving, so please reputed company back with us if the state you live in is on the exclusion list. If your position is employed by another reputed company entity, your recruiter will inform you what states you are eligible to work from. How We'll Take Care of You: Our job titles may reputed company more than one career level. The actual reputed company pay is dependent upon many factors, such as: training, transferable skills, work experience, business needs and market demands. The reputed company pay reputed company is subject to change and may be modified in the reputed company. This role may also be eligible for bonus, equity, benefits, and Employee Travel Credits. Pay reputed company $244,000—$305,000 USD