Senior Digital Product Manager - Account Management

Job Summary: The Sr. Digital Product Manager at Viking oversees the new account management initiative within Vikings digital products, leading this large scale and cross product feature from concept through execution. This role requires strong leadership, communication, and organizational skills, along with the ability to manage multiple initiatives simultaneously. The ideal candidate is committed to delivering intuitive, data-informed digital experiences and leverages AI tools to enhance decision-making, prioritization, and operational efficiency. This is a hybrid position based in our Woodland Hills, CA office. You will be required to adhere to our hybrid work policy, working from our office Monday and Thursday plus one additional weekday on a weekly basis. Job Responsibilities: • Project Ownership: • Drive Marketings perspective on personalization and customer journeys - This role will take the lead and facilitate website personalization and recommendations implementations for all existing digital products and mobile app. • Lead large scale new initiatives from requirements, user stories and final delivery. • Make product decisions aligned with business goals and impact. • Partners with executives and stakeholders to define initiatives and translate them into an actionable roadmap. • Manage product backlog and collaborate closely with the Scrum Master to ensure smooth sprint execution. • Guest Experience Enhancement: • Partner with UX/UI designers to ensure experience meets brand standards and usability expectations. • Gather insights from call center, research team, and guests to drive platform enhancements. • Conduct competitive analysis and use AI-driven insights to identify opportunities for site improvement. • Cross-Functional Collaboration: • Work seamlessly with other digital website teams, IT, QA, scrum, marketing, compliance, customer service, and other teams to ensure timely, high-quality delivery. • Align initiatives with the broader digital product ecosystem. • Reporting & Analytics: • Use analytics tools to monitor platform performance and user behavior. • Present insights and improvement recommendations to senior leadership. • Releases & Issue Management: • Oversee releases to ensure smooth deployment to production. • Act with urgency to resolve production issues in collaboration with cross-functional teams. Job Requirements: • Bachelor's degree in Computer Science, Business, Digital Marketing, or a related field. • 5+ years of experience in digital product management, preferably with a focus on customer-centric platforms or e-commerce. • Strong analytical skills, with the ability to interpret data and make data-driven decisions to improve digital product performance. • Deep understanding of Agile methodologies and product development processes. • Excellent interpersonal and communication skills. • Ability to manage shifting priorities in a fast-paced, deadline-driven environment. Preferred Qualifications: • Experience with Jira, Confluence, Adobe Analytics, and Adobe Target. What We Offer You: • Highly competitive compensation plan. • Salary range $160,000 - $170,000 annually determined by a myriad of factors including, but not limited to, years of experience, depth of experience, and other relevant business considerations. • Employees are eligible for annual discretionary bonus. • 401(k) plan with company match. • Employee Share Purchase Plan (ESPP) Viking full-time regular employees working in the United States can purchase Viking shares through payroll deductions. • Full benefits including medical, dental, vision, life and disability insurance at a highly subsidized rate (some plans are fully paid by Viking). • Accrue 15 paid vacation days, sick time accrual by state, and 6 paid holidays per year. • Opportunity to take a free and/or discounted cruise. • Highly subsidized gym membership. • Discounts on theatres, theme parks, movie tickets, travel discounts through IATA membership and too many more discounts to name.