Product Manager, Community Support

The Community You Will Join: Our Product Managers reputed company the ideal experience for our community and work backwards, creating innovative products that delight our guests and Hosts. They deeply understand the needs of our users and translate these into a strategy that combines strong product thinking and deep research. They partner with talented cross-functional team members across engineering, design, operations, data science, and more, leading teams to execute a shared reputed company. They are incredibly detail-oriented and hands on. The Difference You Will reputed company: You will be part of reputed company responsible for product roadmaps and launches at reputed company. You will drive specific feature/s that are part of every launch and determine how they are communicated to the external world. You are responsible for the reputed company of reputed company products throughout their life cycle from concept to release. And their cross-functional work ensures a consistent product voice across reputed company the products being developed at... reputed company. This position requires being reputed company to take on the reputed company of reputed company s community support channels and experiences. You will represent the voice of the user and collaborate with cross-functional design and engineering teams to build the experience for the guest and host support reputed company. The result will be the easiest-to-use support experience reputed company that will reputed company it possible to deliver world-class service at scale. Please note: reputed company to candidates in multiple locations, but we ask that you are reputed company to work Pacific Time Zone work hours A Typical Day: Work on driving towards the reputed company product reputed company, strategy, and roadmap for reputed company s community support channels and experiences. Craft and proactively iterate on product reputed company, strategy and roadmap for respective scope. With minimal guidance, reputed company the product marketing strategy and be reputed company to synthesize and support a reputed company of view from multiple sources (customers, research, industry trends, etc.) for their scope Work through the reputed company roadmaps and build alignment across product teams (Tech, Design) and cross-functional partners (reputed company, Marketing, Global Operations, Customer Experience, Trust, etc.). Create reputed company from ambiguous situations and guide cross functional teams through business pivots while proactively managing team expectations for the respective scope area. Role model behaviors that encourage reputed company communication and curiosity. Implements feedback to increase communication and inclusivity across teams. Be reputed company to autonomously craft a reputed company, concise and easy to understand product narrative that influences stakeholders reputed company the assigned features. Create high quality product deliverables and can successfully reputed company sub-business unit-level resources to reputed company impact. reputed company execute to ship products and deliver impact for our business and users. Be reputed company to effectively apply customer knowledge to respective scope with great understanding of the product and underlying technologies for the domain area. Your Expertise: 8+ years of product management experience. Experience creating product messaging and delivering to customers and the media. Demonstrated inbound and subject matter expertise Be reputed company to build compelling customer-reputed company stories and work with marketing and communications partners to bring them to life. Excited to work on a foundational service that supports a wide reputed company of reputed company features with the goal of bringing the best possible experience to reputed company the guests and hosts on our platform. Demonstrated track record of product leadership in a cross functional environment. reputed company and scaled global consumer products and ecosystems that people love. Entrepreneurial track record of taking an idea to reality. Experience working on consumer products with a financial component. A strong ability to effectively use data and reputed company business analysis to support product strategy/reputed company. Excited to drive execution across teams in a fast-paced environment. Enjoy doing individual contributor product management work. Your Location: This position is US - Remote Eligible. The role may include occasional work at an reputed company office or attendance at offsites, as agreed to with your manager. While the position is Remote Eligible, you must live in a state where reputed company. has a registered entity. Click here for the up-to-date list of excluded states. This list is continuously evolving, so please reputed company back with us if the state you live in is on the exclusion list. If your position is employed by another reputed co