Flight Centre - AI Engineer - Remote, Canada

Flight Centre – AI Engineer – Remote, CanadaJob No: 531470Brand: Product and TechnologyWork type: Full timeLocation: Virtual - CanadaCategories: Digital and TechnologyFlight Centre Travel Group (FCTG) is one of the world's largest travel retailers and corporate travel managers. The company, headquartered in Brisbane, Australia, operates in 23 countries spanning Australia, New Zealand, the Americas, Europe, the United Kingdom, South Africa, the United Arab Emirates and Asia. FCTG also operates a global corporate travel management network extending to more than 90 countries through company‑owned businesses and independent licensees. The company opened its first leisure travel shop in Sydney, Australia in 1982 and listed on the Australian Securities Exchange in 1995. Our purpose is to “open up the world for those who want to see”. Every day, we give people all around the world the opportunity to experience something really amazing – travel!About The OpportunityJoin Flight Centre Travel Group's AI Center of Excellence as an AI Engineer and help shape the future of travel through cutting‑edge technology. In this role, you'll design and deploy AI‑driven solutions powered by large language models (LLMs) that enhance customer experiences and streamline global operations. You'll be part of a fast‑moving, innovative team with a startup mindset backed by a global organization. This is your opportunity to work on impactful, forward‑thinking projects that redefine how people explore the world.Key ResponsibilitiesDesign, develop, and optimize solutions leveraging LLMs for NLP, conversational AI, and automated decision‑making.Integrate LLM capabilities across multiple platforms within the organization.Research and experiment with emerging AI technologies, tools, and architectures to drive innovation.Develop high‑quality, scalable, and reliable Python code for AI applications.Build and maintain APIs and services supporting AI and LLM deployment.Deploy and manage AI solutions using cloud platforms, particularly Azure.Analyze system performance, conduct error analysis, and continuously improve AI models.Implement best practices for model training, data curation, and deployment.Collaborate with cross‑functional product and engineering teams to align solutions with business needs.Contribute to a safe, inclusive, and accessible work environment where all Flighties feel welcomed, respected, and supported to thrive.Other duties and tasks as assigned.Experience & QualificationsStrong proficiency in Python with experience building production‑level AI applications.Proven experience in machine learning, especially NLP and AI‑driven automation.Experience deploying AI solutions in cloud environments, particularly Azure.Solid understanding and hands‑on experience with LLMs (e.g., OpenAI, Hugging Face).Familiarity with tools like LangChain for prompt engineering (preferred).Experience fine‑tuning and deploying LLMs in production.Knowledge of DevOps practices, including CI/CD, Docker/Kubernetes, and monitoring tools (e.g., Datadog).Experience in the travel industry (preferred).Reliable, high‑speed internet connectivity required to support core job responsibilities, including video conferencing and secure handling of company data.Bilingual French/English required, due to the nature of the role of dealing with both English and French team members.Benefits & PerksGenerous paid time off policy.Travel perks and discounts.Health & wellness programs and employee financial wellness services.Group benefits including extended health care, dental and vision, gender‑affirming care, fertility care.Insurance including life, AD&D, critical illness, long‑term disability.Employee assistance program.RRSP/RPP with matching.Tuition reimbursement program.Employee share plan – Ability to purchase company stock on Australian Stock Exchange with partial company match, subject to terms and conditions.Global career opportunities in a network of brands and businesses.Fun and inclusive culture, with events like Buzz Nights and Global Gathering.Commitment to diversity, equity and inclusion, with initiatives and employee resource groups.Strong support for professional and personal development.Corporate social responsibility program with volunteer days and environmental initiatives.LocationRemote, CanadaSalaryWe anticipate offering an annual salary of $120,000‑$125,000, base salary dependent on relevant factors.Application InformationWe welcome applications from candidates with diverse experiences. Applications close on 03 Jul 2026 Eastern Daylight Time. AI tools may assist in screening, but final hiring decisions are made by our recruitment team and hiring managers.Our recruitment process is barrier‑free. Acquisition requests for accommodations may be submitted to fccareers@flightcentre.ca.#J-18808-Ljbffr Remote Skills: Accidental Death and Dismemberment (AD&D), Analysis Skills, Application Programming Interface (API), Artificial Intelligence (AI), Automation, Best Practices, Broadband, Cloud Computing, Continuous Deployment/Delivery, Continuous Improvement, Continuous Integration, Corporate Social Responsibility, Customer Experience, Data Modeling, DevOps, Diversity, Docker, Emerging Technology, English Language, Financial Services, French Language, Healthcare, International Operations, Leading Edge Technology, Life Insurance, Machine Learning, Microsoft Exchange Server, Microsoft Windows Azure, Modeling Languages, Multilingual, Multiplatform/Cross-Platform, Natural Language Processing (NLP), Performance Analysis, Product Engineering, Python Programming/Scripting Language, Securities, Startup, Stock Market, Systems Analysis, Travel Industry, Travel Policy, Videoconferencing, Willing to Travel About the Company: Product and Technology