Experienced Account Data Analyst – Customer Account Remediation and Support

At arenaflex, we're committed to creating a world where healthcare has no limits. As a leading global medical technology and digital solutions innovator, we're seeking an experienced Account Data Analyst to join our team. This is a unique opportunity to work in a remote setting, leveraging your analytical skills to simplify and maintain sales operations processes and policies. If you're passionate about delivering exceptional customer experiences and have a knack for data analysis, we encourage you to apply. About arenaflex arenaflex is a global medical technology and digital solutions innovator, dedicated to creating a world where healthcare has no limits. Our purpose is to unlock the potential of healthcare, and we're committed to making a meaningful difference in the lives of our customers and employees. We believe that every voice matters, and every difference builds a healthier world. Job Description As an Account Data Analyst at arenaflex, you'll play a critical role in supporting our sales, service, and order management teams. Your primary responsibilities will include: ### Roles and Responsibilities Simplify and maintain sales operations processes and policies using lean methodologies to continuously improve customer account data by remediation in UCM (Reltio) platform and downstream systems. Execute processes to support customer account requests within the agreed-upon support level agreement. Coordinate all activities related to quarter and month-end customer support. Act as a cross-functional coordinator to resolve customer issues and complaints arising from account requests. Provide expertise outside of immediate team in the form of special projects as needed. ### Key Skills and Competencies Strong analytical and problem-solving skills, with the ability to interpret data and identify trends. Excellent written and verbal communication skills, with the ability to interact effectively with various types of people. Proficiency in MS Office, Excel, Word, PowerPoint, and other relevant software applications. Strong attention to detail, with a commitment to delivering high-quality results. Ability to manage multiple priorities and deliver on tight timelines. Strong team player with high levels of resourcefulness, energy, and enthusiasm. ### Qualifications Bachelor's degree or equivalent work experience in order management, customer sales/service, data entry, or similar experience. Minimum 1 year of experience in sales support, order management, customer service, and/or data administration roles. Familiarity with customer accounts and knowledge of Universal Customer Master, GL Prod, and Salesforce.com. Strong English capability in both spoken and written. Willingness to work various shifts/hours at quarter close, including weekends, evenings, and holidays. Must have a dedicated home office with high-speed internet access or be able to work from the arenaflex Waukesha office. ### Desired Characteristics Experience with customer accounts and knowledge of Universal Customer Master, GL Prod, and Salesforce.com. Detail-oriented, with a commitment to delivering high-quality results. Ability to manage multiple priorities and deliver on tight timelines. Strong team player with high levels of resourcefulness, energy, and enthusiasm. Flexibility, highly motivated, assertive, and accountable. ### Work Environment and Culture As a remote employee, you'll have the flexibility to work from the comfort of your own home office. arenaflex is committed to creating a culture that fosters care, collaboration, and support. Our total rewards are designed to unlock your ambition, giving you the boost and flexibility you need to turn your ideas into world-changing realities. ### Compensation and Benefits Competitive salary range: $65,280.00-$97,920.00 Annual. Performance-based incentive compensation, including cash bonus(es) and/or long-term incentives (LTI). Comprehensive benefits package, including medical, dental, vision, paid time off, a 401(k) plan with employee and company contribution opportunities, life, disability, and accident insurance, and tuition reimbursement. ### How to Apply If you're a motivated and detail-oriented individual with a passion for customer account remediation and support, we encourage you to apply. Please submit your application through the link below: Apply Job! We're excited to hear from you and look forward to reviewing your application. Apply for this job