Product Manager - AI Platforms job at Southwest Airlines in Dallas, TX, Fort Worth, TX

Title: Product Manager - AI Platforms Location: TX-Headquarters-HDQ Job Description: Department: Technology Our Company Promise We are committed to provide our Employees a stable work environment with equal opportunity for learning and personal growth. Creativity and innovation are encouraged for improving the effectiveness of Southwest Airlines. Above all, Employees will be provided the same concern, respect, and caring attitude within the organization that they are expected to share externally with every Southwest Customer. Job Description: As a Product Manager on the AI Engineering Team at Southwest Airlines, you’ll be responsible for defining and supporting the development of innovative, sustainable solutions that deliver the right value to the right Customers at the right time. You’ll play a key role in shaping the AI Platform roadmap by leveraging AWS technologies like SageMaker and Bedrock to support strategic initiatives such as Agentic AI and the rollout of SageMaker Unified Studio. Collaborating with AI Engineers, Data Scientists, Software Engineers, and cross-functional stakeholders, you’ll identify customer needs, define the program vision, and translate insights into actionable features and Epics. You’ll also help maintain a prioritized backlog for the AI Agile Release Train and ensure alignment across Teams. This role is ideal for a strategic thinker who thrives in a fast-paced environment and is passionate about building impactful AI solutions that are desirable, feasible, viable, and scalable across the product lifecycle. Additional details This role allows for voluntary remote work for the majority of your working time within the Dallas-Fort Worth area, with occasional on-site presence at our Corporate Campus for training, meetings, and business needs. This role may also require limited travel for business purposes. U.S. citizenship or current authorization to work in the U.S. and no current or future work authorization sponsorship available. We’re committed to fair hiring practices and to making employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, gender expression, national origin, age, military or veteran status, disability, genetic information, or other legally protected characteristics. Responsibilities Responsible for defining a Product Vision that reflects the customer and business needs and is in alignment with the strategic themes of the organization Advocate for the customer, keeping teams focused on delivering solutions that address real customer pain points. Conduct continuous user research to understand what customers need and want, using those insights to inform the vision and roadmap Continuously refining Epics into Features, prioritizing, and sequencing them on the PI Roadmap, and working with Product Owners within the ART to translate Features into Stories that will satisfy the Product Vision Responsible for Product completeness by creating Feature Acceptance Criteria, maintaining the Feature Definition of Done, and by accepting Features Collaborates with Architects and other technical People to ensure the solution effectively addresses the functional and non-functional requirements while maintaining technical excellence by understanding and sequencing Enabler work in the Program Backlog and Program Kanban Collaborates with Change Management to prepare for product release (education, documentation, training, etc.) Participates in PI planning by defining and presenting the business intent, planned Features, and highlighting any known dependencies and milestones throughout each Program Increment, and providing fast Program-level decisions within the event Actively participates in Inspect and Adapt (I&A) events, leads Feature definition, and refinement including establishing feature acceptance criteria Leads the System Demo to evaluate working software and help to assess business value delivered against the business intent Collaborates with Product Managers supporting other Programs to determine cross-program impacts, interdependency of work and priorities, and plan for communication and coordination Participates in the economic prioritization of Features and Enablers using techniques such as Weighted Shortest Job First Work with business stakeholders to maintain alignment as priorities and scope change and demonstrate thought leadership by championing the Product Vision across the enterprise Responsible for maintaining product health, secure resolutions, data privacy, and tech currency. May perform other job duties as directed by Employee's Leaders Knowledge, Skills and Abilities Knowledge of industry competition, trends, and changing customer needs Skilled in leading activities to support the delivery work including product launch communications, training materials, user acceptance testing, business validation, success criteria measurement and analysis, and post-deployment analysis to identify improvements Skil