[Remote] Principal ML Engineer

Note: The job is a remote job and is open to candidates in USA. Agero, Inc. is a leading provider of digital driver assistance services, focused on rethinking the vehicle ownership experience through technology. The Principal ML Engineer will be responsible for developing and operationalizing a next-gen Dispatch System that utilizes machine learning models to optimize dispatch decisions and improve service delivery. Responsibilities Architect & ship: Design end-to-end Python services (batch + streaming) that ingest model outputs, run constrained optimization, and surface real-time dispatch decisions Model & simulate: Build/extend ML models (gradient-boosting, deep learning, OR-Tools) and run time-horizon simulations to quantify cost vs. service-level trade-offs Operationalize: Automate training, validation, A/B rollout, and monitoring (SageMaker / Airflow) Lead & collaborate: Partner with Product, Ops, and Data Engineering; mentor a small squad of ML engineers; present findings to execs Continuously improve: Instrument NPS / cost telemetry, identify failure modes, and iterate Skills 6 + yrs experience in ML Engineering with ownership of production systems Expert-level Python Hands-on optimization (Mixed Integer Programming / Linear Optimization / Stochastic Optimization) and modern ML (XGBoost, PyTorch) Proven record designing cloud-native pipelines on AWS, GCP or Azure (AWS) Strong SQL, feature-store design, and data-quality mindset Experience with dispatch, logistics, or supply-demand marketplaces Familiarity with Monte-Carlo tree search, multi-agent simulation, or hierarchical RL Prior work balancing short-term incentives against long-term KPIs (e.g., LTV, NPS) Ability to translate business objectives into mathematically rigorous experiments Benefits Healthcare, dental, vision, disability, life insurance, and mental health benefits for associates and their families. 401(k) plan with company match and tuition assistance to support your future goals. Flexible time off, paid sick leave, and ten paid holidays annually. For Contact Center Roles: Accrual of up to 3 weeks Paid Time Off per year, paid sick leave, and ten paid holidays annually. Parental planning benefits to assist associates through life’s milestones. Bonus/Incentive Programs Company Overview Agero is working with leading vehicle manufacturers and insurance carriers to drive the next generation of roadside assistance technology forward. It was founded in 1972, and is headquartered in Medford, Massachusetts, USA, with a workforce of 1001-5000 employees. Its website is http://agero.com. Company H1B Sponsorship Agero, Inc. has a track record of offering H1B sponsorships, with 1 in 2026, 8 in 2025, 10 in 2024, 11 in 2023, 15 in 2022, 19 in 2021, 15 in 2020. Please note that this does not guarantee sponsorship for this specific role. Apply To This Job