Experienced Full Stack Product Manager – Customer Service and Member Management Platform Development

At arenaflex, we're revolutionizing the way people enjoy entertainment, and we're looking for a talented Product Manager to join our Product & Design team. As a key player in shaping the future of our member management enterprise platform, you'll have the opportunity to make a significant impact on our customer and agent experience. About arenaflex arenaflex is one of the world's leading entertainment services, with 278 million paid memberships in over 190 countries. Our mission is to provide our members with the best possible experience, and we're committed to innovation and excellence in everything we do. From TV series and films to games and live experiences, we offer a wide variety of content that caters to diverse tastes and preferences. The Role We're seeking an experienced Product Manager to lead and manage innovation in our member management platform, ensuring that our members and support agents have a seamless and enjoyable experience. As a Product Manager, you'll be responsible for defining strategy, capturing requirements, and prioritizing features to deliver the best possible solutions. You'll partner with design, engineering, operations, insights, and analytics teams across the Product and Customer Service organization, as well as third-party solution providers, to deliver a world-class enterprise platform experience. Responsibilities As a Product Manager, you'll be responsible for Providing product management leadership for our member management platform, including features, capabilities, data pipelines, APIs, and integrations with third-party solutions. Helping define strategy, capture requirements, clarify prioritization, identify dependencies, mitigate risks and impediments, communicate, and create a roadmap. Partnering with each CS functional team to better understand their vision and challenges and deliver the best possible solutions together. Managing the development and delivery of product features through close collaboration with our engineering and data scientist teams, as well as third-party solution partners and/or consulting firms. Understanding differences in support expectations in different regions around the world and tailoring the experience accordingly. Expanding product management responsibility to other tools as business needs present. Embodying the unique arenaflex culture. What We're Looking For We're looking for a talented Product Manager with 5+ years of experience in product management for consumer or internal-facing products. A deep understanding of Customer Service business and contact center business. Prior experience working with member management products, whether third-party or in-house build. Quick learning and the ability to work in a fast-paced global environment. Exceptional multitasking abilities who thrive in high-pressure environments and can effectively manage multiple priorities. Outstanding written and verbal communication skills great memos and presentations, and an ability to build trust and create collaborative partnerships cross-functionally. Organizational leadership and influence without authority. Ability to make tough but informed decisions with both data and judgment. Ability to inspire, motivate, and lead designers and engineers. Demonstrated record of executing projects that measurably improved customer and agent experiences. Deep focus on delivering a great customer and agent experience. Experience working on global products and enterprise platforms is also beneficial. Compensation and Benefits We offer a competitive compensation structure, with an annual salary range of $160,000 - $390,000. You'll also have the opportunity to choose how much of your compensation you want in salary versus stock options. Our comprehensive benefits package includes Health Plans Mental Health support 401(k) Retirement Plan with employer match Stock Option Program Disability Programs Health Savings and Flexible Spending Accounts Family-forming benefits Life and Serious Injury Benefits Paid leave of absence programs Flexible time off for full-time salaried employees Work Environment and Culture arenaflex is a unique culture and environment that values diversity, inclusivity, and innovation. We're committed to creating a workplace that's welcoming and supportive of all employees, and we celebrate diversity of thought and background. We're an equal-opportunity employer and do not discriminate on the basis of race, religion, color, ancestry, national origin, caste, sex, sexual orientation, gender, gender identity or expression, age, disability, medical condition, pregnancy, genetic makeup, marital status, or military service. How to Apply If you're passionate about innovation, customer experience, and product management, we'd love to hear from you. Please submit your application through our website, and we'll be in touch soon. Note arenaflex is an equal-opportunity employer and celebrates diversity, recognizing that diversity of thought and background builds stronger teams. We approach diversity and inclusion seriously and thoughtfully. We do not discriminate on the basis of race, religion, color, ancestry, national origin, caste, sex, sexual orientation, gender, gender identity or expression, age, disability, medical condition, pregnancy, genetic makeup, marital status, or military service. Apply for this job