Senior Product Manager, Payments

🚀 We’re on a mission to make money work for everyone. We’re waving goodbye to the complicated and confusing ways of traditional banking. After starting as a prepaid card, our product offering has grown a lot in the last 10 years in the UK. As well as personal and business bank accounts, we offer joint accounts, accounts for 16-17 year olds, a free kids account and credit cards in the UK, with more exciting things to come beyond. Our UK customers can also save, invest and combine their pensions with us. With our hot coral cards and get-paid-early feature, combined with financial education on social media and our award winning customer service, we have a long history of creating magical moments for our customers! We’re not about selling products - we want to solve problems and change lives through Monzo ❤️ 📍 London/Cardiff/UK Remote | 💰 £105,000 - £135,000 + Benefits ✨ Our payments org At Monzo, payments are more than just moving money from A to B. They are a core part of how customers experience trust, speed, and financial control every day. As a Senior Product Manager in Payments, you would help shape seamless local payment experiences, ensuring customers can pay and get paid reliably while continuing to modernise the infrastructure that powers millions of transactions behind the scenes. The role also sits at the intersection of Monzo’s broader ambition to build truly borderless banking and expand into new markets. That means designing products and payment capabilities that work effortlessly across geographies, currencies, and customer needs, while helping Monzo scale into new markets with the same simplicity and transparency that defines the brand today. You’ll partner closely with directors in Product, Engineering, Data, and Design to help shape Monzo’s payments strategy as well lead the relationship with multiple external partners negotiating to optimise product experience and commercials. We’re now gearing up for our next phase of growth, from 15 million to 20 million customers. To succeed, you should be excited about solving tough, ambiguous business problems with analytical rigour, commercial viability and execution effectiveness 🔑 You’ll play a key role by... We are looking for a customer centric, commercially minded product manager to lead and grow our Payments business. You will lead a multi-disciplinar payments squad and on a daily basis be working to Identify opportunities for growing adoption and engagement of payments and shape these opportunities through all phases of planning and execution - for both retail and business segments. Identify target audiences and prioritise efforts to attract and engage them by deeply understanding their needs and how to delight them. For these insights to inform a crisp understanding for how Monzo can win in this space. Identify partnership opportunities to enhance customer experience and/or the unit economics of payments and be comfortable leading these conversations and negotiations. Be a highly analytical leader with the ability to proactively assess opportunities by interrogating numerous data sources. You will be supported by data scientists but should also feel comfortable drilling into the available data yourself to help find novel opportunities. Use these customer and data insights to form a strong, defensible opinion on the highest value areas for investment (for example in our approach to pricing, customer experience, partner choice, marketing messaging and more) Partner with marketing to explore and execute on a wide range of methods to increase awareness and adoption including (but not limited to) CRM marketing, referrals, SEO and above the line marketing. Develop strong partnerships with growth teams across Monzo to align with adjacent initiatives in the international money space that help to drive wider Monzo benefit. Develop a deep understanding for the commercials of payments in order to inform decision making on where effort should be placed to drive optimal return such as identification of new partnership opportunities or negotiating existing partnerships. Partner with our financial crime and anti-fraud teams to ensure we scale our offering while protecting customers. Identify and build product enhancements in response to customer feedback and your own ideas on how we innovate in this space by utilising the talents of the squad you will lead, not least user experience designers and engineers. Be the hands-on product manager for the squad, prioritising efforts across multiple workstreams as we grow our international payments offering and maintain alignment with engineering leadership on these tradeoffs. Your day to day might look like Leading and executing trajectory changing, cross-functional projects that align with the company’s strategic goals. Collaborate with product, marketing, operations, and engineering teams to problem solve jointly and deliver initiatives on time and within budget. Identify opportunities to optimise processes, drive efficiencies, and enhance project outcomes across Monzo. Deep ownership of the P&L for cross-border payments at Monzo, and a strong grasp of the unit economics and partnerships that power our payments products. Drive problem solving, research and data gathering to inform decision-making and project strategies. Own analysing data, customer needs, market, competitive insights and commercial analyses to inform strategic decision-making Develop and track project plans, KPIs, and success metrics, ensuring timely progress and measurable results. Mentor and support junior team members, fostering a culture of innovation and collaboration. 🤩 We’d love to hear from you if… You have a founder mindset and take ownership of your work You have the urge and resilience to challenge the status quo and make things better You're excellent at managing and influencing stakeholders You’re a persuasive communicator who can inspire stakeholders and influence decisions and project outcomes. You're commercially minded and excited to collaborate with external partners and other stakeholders to get the best outcomes for our customers You thrive in ambiguity, ask incisive questions and take a structured and data-led approach to problem-solving Your super power is understanding and solving complex problems, whether it is going deep into data or based on regulation, legal documents, business processes, user needs, or technology You're data-driven, numerate and logic oriented You are a great project and team leader You're humble but excited by what we're doing at Monzo The following would be a bonus Experience working in payments and/or the foreign exchange market is highly beneficial but not critical Experience working on business transformation and strategy Experience working on international expansion 🙌What’s in it for you 💰 £110,000- £135,000 ➕ Incentive rewards tied to your bonus 📍This role can be based in our London office, but we're open to distributed working within the UK (with ad hoc meetings in London) ⏰We offer flexible working hours and trust you to work enough hours to do your job well, and at times that suit you and your team. 📚£1,000 learning budget each year to use on books, training courses and conferences. 🏡We will set you up to work from home; all employees are given Macbooks and for fully remote workers we will provide extra support for your work-from-home setup. ➕ Plus lots more! Read our full list of benefits. 🌈 The application journey has 3 key steps Recruiter Call (30m) High-level fit and career trajectory. Initial Call (45m) Deep dive into your relevant experience and motivation for the job. Final Loop (3x1hr) Interviews covering a Project Walkthrough, Case Study, and Leadership. This process should take around 2-3 weeks - your schedule is really important to us, so we promise to be as flexible as possible! We have some guidelines on using Artificial Intelligence (AI) to ace an application and interview at Monzo. You can read them here. We’ll only close this role once we have enough applications for the next stage. Please submit your application as soon as possible to make sure you don’t miss out. If you're successful in applying for this role, we'll work with you to find a start date. In some cases, there might be a delay in when you can be released from your current role so that we can make sure things continue to run smoothly. We’ll be sure to communicate this with you and keep you updated. #LI-AC1 #LI-REMOTE Equal opportunities for everyone Diversity and inclusion are a priority for us and we’re making sure we have lots of support for all of our people to grow at Monzo. At Monzo, we’re embracing diversity by fostering an inclusive environment for all people to do the best work of their lives with us. This is integral to our mission of making money work for everyone. You can read more in our blog, 2024 Diversity and Inclusion Report and 2024 Gender Pay Gap Report. We’re an equal opportunity employer. All applicants will be considered for employment without attention to age, ethnicity, religion, sex, sexual orientation, gender identity, family or parental status, national origin, or veteran, neurodiversity or disability status. If you have a preferred name, please use it to apply. We don't need full or birth names at application stage 😊 Apply To This Job