Senior Product Manager – Experiences

Job Description: • Own product experiences that touch consumers, agents, and internal teams, always connecting design and product decisions back to real user needs and outcomes • Bring a strong consumer perspective to every problem: advocate for the end user in prioritization, tradeoffs, and roadmap decisions • Map the full journey of a consumer or internal user through Clever's product, and identify where the experience breaks down, creates friction, or loses trust • Partner with designers and engineers to define requirements, shape flows, and ship experiences that are clear, reliable, and trustworthy • Translate ambiguous user and business problems into clear specs, MVPs, and measurable outcomes • Reduce friction for internal users (ops, sales, support) by replacing manual workarounds with well-designed tooling and workflows • Define success metrics that reflect real user experience quality: not just engagement or uptime, but whether people are getting the outcome they came for • Use AI tools heavily to accelerate research, discovery, documentation, prototyping, and analysis Requirements: • 5+ years of product management experience with a strong track record of shipping user-facing products that people love • Deep consumer empathy: you think instinctively about the person on the other end of every decision, and you can articulate what they need even when they can't • Experience owning the full product loop: discovery, definition, delivery, and iteration based on real user feedback • Ability to think in terms of both user journeys and underlying systems, understanding how back-end decisions manifest as front-line experiences • Experience reducing friction for internal users through tooling, workflow design, and process improvement • AI-native working style, actively using AI tools to accelerate product work • Clear written communication: specs, problem briefs, tradeoff docs, decision memos • Strong business judgment connecting experience quality to consumer trust, retention, and revenue • Nice to Have: Real estate, fintech, marketplace, or partner-driven business experience; SQL familiarity; TCPA/CAN-SPAM compliance experience. Benefits: • Comprehensive Benefits: Medical, dental, vision, and life insurance • Paid Time Off: 18 days of PTO (increases with tenure) plus 10 paid holidays • Professional Development: Annual budget for learning and career growth • Tenure Sabbaticals: Paid sabbaticals to celebrate major milestones • Clever Product Benefit: Exclusive access to Clever homeownership perks • Work-From-Home Stipend: Support for your remote workspace • 401(k): Retirement plan administered through Guideline • Parental Leave: 6–12 weeks of paid parental leave • Wellness Benefits: Free counseling sessions and optional weekly meditation