Product Designer – New User Experience (Fintech / Payments)

Many people around the world struggle the first time they send money across borders. They face complex steps, unclear fees, and unfamiliar flows. This role focuses on helping those first‑time users complete their initial transfer confidently, without feeling overwhelmed or misled. The designer in this role will shape how people onboard, set up recipients, choose funding methods, and complete their first transaction. The work is user‑centric, data‑informed, and grounded in the realities of global payments. What This Role Involves: • Owning the end‑to‑end design of key entry points and conversion journeys for new users. • Working closely with product managers, engineers, and content designers to deliver clear, trustworthy experiences. • Running experiments and prototypes quickly, using real user behaviour rather than assumptions. • Exploring how AI can assist users in complex flows, for example, helping them understand fees, timelines, or compliance steps without removing control. • Contributing to design systems and patterns that scale across a global product. Expectations for Candidates: This role is not for beginners. The team expects: Fintech and product understanding • Proven experience designing for financial or payments products, including onboarding, activation, and compliance flows. • Familiarity with core fintech concepts such as FX, transfer fees, timing, risk, and regulatory constraints (KYC/AML). • Understanding that financial products are high‑stakes: users can lose money or feel stressed if things are unclear. • Ability to translate terms like “exchange rate,” “transfer fee,” “processing time,” and “payment method” into plain language without hiding information. User‑centred design grounded in data • Ability to translate qualitative insights (interviews, support tickets, usability sessions) and quantitative signals (funnel analytics, drop‑off points) into design decisions. • Comfort with basic metrics such as conversion rates, time‑to‑complete, and error rates — and using them to prioritize and measure impact. • Experience designing for clarity over “delight” in financial contexts: users care more about trust and certainty than flashy animations. Unique product‑design skills • Translating complexity into simplicity: Breaking down multi‑step financial flows (e.g., multi‑currency funding, compliance checks, or error states) into clean, progressive experiences that feel safe and predictable. • Ethical interface design for money: Designing patterns that make trade‑offs transparent (e.g., speed vs. cost, certainty vs. flexibility), avoiding dark patterns, and actively reducing financial anxiety. Collaboration and communication • Ability to communicate design decisions clearly to people with different backgrounds: engineers, compliance, product, and legal without relying on inside‑jargon. • Comfort working in open, iterative environments where designs are shared early, challenged often, and improved continuously. • Willingness to escalate when business goals conflict with user needs and to propose alternative paths that balance both. How This Role Delivers Impact • The designer’s work will directly affect whether people complete their first cross‑border transfer or abandon it. • Success is measured by usable, understandable flows that reduce drop‑off, increase trust, and make financial decisions feel less intimidating. • The role is not about “fixing” everything at once, but about moving quickly, shipping small improvements, and learning from real usage. Commitment to Inclusion This product is built for people from many backgrounds, locations, and levels of financial literacy. The team values diversity, equity, and inclusion not as a slogan but as a structural requirement: • People from underrepresented groups are explicitly encouraged to apply. • The recruitment and hiring process is intended to be transparent, fair, and focused on skills and impact, not on background or pedigree. • The team recognises that everyone brings different experiences and perspectives to designing financial products, and that diversity improves the resulting product. Before You Apply A Transparent Note from the Recruiter I want to be upfront about how this process works, so you can make an informed decision before investing your time. I use AI to support my screening and here's exactly how. I use Teamtailor's Co-pilot, an AI-assisted screening layer, to do an initial pass on applications before I review them manually. It doesn't make final decisions. I do. But it does flag candidates whose applications don't meet specific criteria, and that flag shapes the order and depth of my review. You deserve to know what it's looking for. The AI is screening against five criteria: • Fintech product design experience: at least 2 years of experience designing financial or payments products, specifically onboarding, activation, or compliance flows • Portfolio with payment flows: at least one end-to-end case study covering a payment or cross-border transfer flow, from onboarding through to transaction completion • UX metrics familiarity: demonstrated use of metrics like conversion rate, drop-off, time-to-complete, or error rate to inform and measure design decisions • Experience running rapid design-led A/B tests:active involvement in prototype-and-test cycles, not just awareness of the practice • KYC/AML knowledge: familiarity with compliance-related flows such as Know Your Customer, Anti-Money Laundering, or sanctions screening in a design context If your application doesn't speak to these clearly, it will likely be deprioritised, even if your broader experience is strong. That's not a perfect system, and I know it. Which is why I still read every application myself. But I'd rather tell you this now than let you find out after the fact. Beyond the AI pass, here's what I'm personally assessing: Your portfolio is the primary signal. End-to-end case studies with real problem framing, your specific role, the trade-offs you made, and honest outcomes. The ability to simplify complexity without hiding it, making fees, timelines, and compliance steps feel safe, not evasive. A process grounded in data and research, not just intuition. And genuine comfort working across product, engineering, content, and compliance. If this sounds like how you work,apply. If some of it is aspirational rather than demonstrated, that's worth knowing before you do. Either way, you'll hear back from me. That's a promise, not a pleasantry. — Hubert Warszta Tech Recruiter | WhyHireWrong? | SIGL:IO