Software QA Documentation Specialist – Remote

About Company Absolute Software is a leader in endpoint resilience, providing a secure and trusted foundation for customers to confidently enable a remote workforce, achieve cyber resilience, and enhance IT efficiency. With a patented, self-healing architecture embedded into more than a half-billion devices, Absolute uniquely enables customers to see, control, and secure every endpoint and the data on it, whether on or off the network. Our solutions help organizations around the globe protect their devices, data, and applications from sophisticated cyber threats and operational challenges. At Absolute, we believe in empowering our people, fostering innovation, and making a tangible impact in the cybersecurity landscape. We are a diverse and inclusive team that thrives on collaboration, continuous learning, and a shared commitment to excellence. Join us and be part of a company that is redefining endpoint security and empowering a world where every endpoint is resilient. Job Description Are you a meticulous wordsmith with a passion for quality assurance and a deep understanding of software development? Absolute Software is seeking a talented Software QA Documentation Specialist to join our remote team, working to ensure the clarity, accuracy, and completeness of our product documentation from a quality assurance perspective. In this crucial role, you will bridge the gap between our QA, Development, and Product teams, translating complex technical information into user-friendly and precise documentation that supports our world-class cybersecurity solutions. As a Software QA Documentation Specialist, you will be instrumental in reviewing, writing, and refining documentation related to test plans, test cases, defect reports, release notes, user manuals, and technical specifications. Your primary focus will be on ensuring that all documentation accurately reflects the software's functionality, meets regulatory and internal quality standards, and is easily understood by diverse audiences, including developers, testers, product managers, and end-users. You'll work closely with QA engineers to understand testing methodologies and results, ensuring that every detail is captured and communicated effectively. This remote position offers the flexibility to work from your home office while being an integral part of our dynamic and supportive global team. We're looking for someone who is not just a documenter, but a critical thinker who can anticipate user needs, identify potential ambiguities, and proactively contribute to improving our documentation processes and overall product quality. If you are passionate about cybersecurity, possess exceptional organizational skills, and have a keen eye for detail, we encourage you to apply and help us deliver unparalleled clarity and precision in our documentation efforts. This role requires a proactive individual who can manage multiple documentation projects simultaneously, prioritize tasks effectively, and maintain a high standard of quality under tight deadlines. You will contribute significantly to the release cycle, ensuring that all documentation is ready and approved for product launches. Your insights will directly impact the usability and reliability of our products, playing a key role in our continued success. Key Responsibilities • Develop, write, and maintain comprehensive QA documentation, including test plans, test cases, test reports, and defect descriptions. • Review existing product documentation, user guides, and technical specifications to ensure accuracy, completeness, and adherence to QA standards. • Collaborate with QA engineers, developers, and product managers to gather information and ensure technical content is accurate and up-to-date. • Translate complex technical concepts into clear, concise, and easy-to-understand language for various target audiences. • Create and update release notes, installation guides, and troubleshooting documentation. • Participate in the software development lifecycle, providing input on documentation requirements and reviewing deliverables. • Implement and maintain documentation version control and ensure proper storage and accessibility. • Identify and recommend improvements to documentation processes, tools, and templates. • Ensure all documentation complies with company standards, regulatory requirements, and industry best practices. Required Skills • Proven experience in technical writing or documentation, specifically within a software QA or development context. • Strong understanding of software development lifecycle (SDLC) and QA methodologies. • Exceptional written and verbal communication skills, with keen attention to detail and accuracy. • Proficiency with documentation tools (e.g., Confluence, SharePoint, MadCap Flare) and issue-tracking systems (e.g., Jira, Azure DevOps). • Ability to work independently in a remote setting while effectively collaborating with cross-functional teams. • Strong analytical and problem-solving skills to understand complex technical information. • Experience with version control systems for documentation. Preferred Qualifications • Bachelor's degree in Computer Science, Technical Communications, English, or a related field. • Familiarity with cybersecurity concepts, network security, or endpoint management solutions. • Experience with Agile/Scrum development methodologies. • Basic understanding of programming concepts or scripting languages. • Certification in technical writing or quality assurance. Perks & Benefits • Competitive salary and performance-based bonuses. • Comprehensive health, dental, and vision benefits package. • Generous paid time off and flexible work arrangements. • Opportunities for professional development and continuous learning. • Employee stock purchase program (ESPP). • A vibrant and supportive remote work culture with regular team-building activities. • Access to cutting-edge tools and technologies. • Contribution to meaningful work in the fast-paced cybersecurity industry. How to Apply To apply for this exciting opportunity and become a key part of our innovative team, please click on the application link below. We look forward to reviewing your qualifications and learning more about how your expertise can contribute to Absolute Software’s success.