Advanced Analyst, Quality & Blueprint

Job Description: • Conduct strategic deep dives into customer experience drivers (cleanliness, check-in, communication, etc.) covering symptom, root cause, and recommended intervention. • Design, execute, and analyze A/B tests and quasi-experiments to measure the impact of quality and blueprint initiatives, with sharp attention to two-sided marketplace nuances. • Build and apply causal inference frameworks (diff-in-diff, synthetic controls, propensity matching) to estimate the true impact of product, policy, and operational changes. • Leverage LLMs and AI-assisted analytics to extract structured insights from unstructured data and scale root-cause taxonomy generation across millions of trips. • Develop and validate metrics that monitor customer experience health and surface emerging quality issues. • Build and maintain analytical artifacts (queries, dashboards, readouts) that let stakeholders self-serve. • Translate complex analyses into clear, concise insights and recommendations for senior leadership. Requirements: • 8+ years of industry experience in advanced analytics, data science, or applied quantitative analysis. • Strong hands-on SQL and at least one of Python or R. • Proven track record designing and analyzing A/B experiments in a product context. • Product analytics chops on both sides: building dashboards/visualizations AND explaining the underlying data to non-technical stakeholders. • Excellent communication and stakeholder relationship management. • Ability to operate independently and own work end-to-end. Benefits: