GenAI and Agentic AI Engineer

DEPARTMENT: Data Insights and Innovation JOB TITLE: GenAI and Agentic AI Engineer JOB CODE: GAIAAE REPORTS TO: Manager, AI Solutions FLSA STATUS: Exempt EMPLOYMENT TYPE: Full-Time JOB PURPOSE: This role at Arbitration Forums is as unique as it is rewarding because of the AF IPAAL Values (Integrity, Passion, Accountability, Achievement, Leadership) and TRI Model (Trust, Respect, Inclusion). The GenAI and Agentic AI Engineer is responsible for designing, developing, optimizing, and testing generative AI and agentic AI solutions to enable the production of accurate, relevant, and high-quality outputs across various business applications. The ideal candidate will have a strong background in AI, natural language processing, and RPA. and deep expertise in Large Language Models, RAG, prompt engineering, and Robotic Process Automation. The GenAI and Agentic AI Engineer will partner with stakeholders to drive business value to Arbitration Forums and our members through GenAI and Agentic AI solutions. This role excels at the implementation of the agentic AI development process, employing AI techniques to guide and enhance solutions, developing effective AI interactions and automations through proficient programming and testing. DEPARTMENTAL EXPECTATION OF EMPLOYEE • Adheres to AF Policy and Procedures and the AF IPAAL Values and TRI Model • Acts as a role model within and outside AF. • Performs duties as workload necessitates. • Maintains a positive and respectful attitude. • Communicates regularly with the departmental leader about department issues. • Demonstrates flexible and efficient time management and ability to prioritize workload. • Consistently reports to work on time, prepared to perform duties of the position. • Meets Department productivity standards. ESSENTIAL DUTIES AND RESPONSIBILITIES • Prompt Design and Optimization: • Design, develop, and refine prompts for LLMs to ensure high-quality outputs for specific use cases. • Employ techniques to guide and enhance model responses, ensuring that the AI interactions are effective and efficient. • Develop effective AI interactions through proficient programming and utilization of playgrounds, including the implementation and manipulation of complex algorithms fundamental to developing generative AI models. • Articulate, design, develop, and implement Agentic AI solutions, following an established development process that is inclusive of the agentic solution lifecycle. • Collaborate with cross-functional teams to ensure that the solutions are aligned with the business requirements and objectives. • Conduct A/B testing of prompt variants and automation solutions, analyzing model behaviors and agentic paths, including deviations and degradations. • Stay up to date with advancements in LLM and RAG capabilities, prompt engineering, and Agentic AI best practices. • Collaborate with product managers, data scientists, ML engineers, and business stakeholders to integrate GenAI and AI solutions into business processes, products, or workflows. • Create documentation and reusable libraries for internal and external use. • Partner with the MLOps Engineer and other stakeholders to establish and implement observability and monitoring frameworks to adequately and timely identify degradations and potential ethical/bias issues. • Establish, embed, and implement explainability frameworks in AI solutions, through Model Context Protocols and SHAP. • Provide recommendations for improvement in the areas of AI acceptable use and ethics, collaborating with Legal and Compliance to ensure adherence. • AI Governance and Security: • Ensure data quality and integrity as they apply to GenAI, Agentic AI, and NLP. • Ensure that data security protocols are followed in the definition and implementation of GenAI and Agentic AI solutions in accordance with regulatory requirements and company policies. • Develop safety filters and guide the ethical use of prompts and automation paths to prevent biased or harmful responses. • Collaboration and Strategy: • Work closely with IT, product architecture, data engineers, data analysts, data scientists, and business stakeholders to understand needs, data requirements, and implement solutions. • Provide technical leadership and mentorship to junior data team members. • Provide training and support to team members on effective prompt engineering strategies. • Stay updated on emerging data technologies and best practices, making recommendations for continuous improvement. ADDITIONAL DUTIES AND RESPONSIBILITIES • Support model and solution observability efforts to ensure adherence to company policies and enforce governance standards • Other duties as assigned by manager or project needs. QUALIFICATIONS • Bachelor’s or Master’s degree in Computer Science, Information Systems, Data Science, Linguistics, or a related field. • Minimum of 7 years of experience in NLP, GenAI, LLMs, RAG, data governance, data science, or a related role. • Deep understanding of the components and development process of an Agentic AI solution. Technical Skills: • Advanced programming knowledge, including mastery of programming languages such as Python, and especially AI-centric libraries like TensorFlow, PyTorch, and Keras. • Working knowledge of Azure AI Foundry and ML Studio. • Working knowledge of low code solutions, as well as tool integration and multi-agent collaboration. • Experience mapping and defining business processes and/or workflows for automation purposes. • Cloud computing and knowledge for deploying and managing AI applications on cloud platforms like AWS, Google Cloud, or Microsoft Azure. Deep understanding of containerization technologies like Docker and orchestration tools like Kubernetes for scaling AI solutions. • Experience combining design patterns like Tool Use, Reflection, and Planning for robust and solid automation. • Expertise in generative models such as generative adversarial networks (GANs) and variational autoencoders (VAEs). Ability to design, train, and optimize these models to generate high-quality, creative content. • Experience in Natural language processing (NLP) for text generation projects. Working knowledge of techniques for text parsing, sentiment analysis, and the use of transformers like GPT (generative pre-trained transformer) models. • Data management knowledge, including data pre-processing, augmentation, and generation of synthetic data, including the cleaning, labeling, and augmenting of data to train and improve AI models. • Proficiency prompt engineering for generative AI models (GPT-4, DALL-E, etc.) and experience creating and integrating RAG capabilities. • Strong understanding of natural language processing concepts and techniques. • Proficiency in programming languages such as Python and familiarity with AI frameworks (e.g., TensorFlow, PyTorch). • Understanding of Agentic AI frameworks and tools, like CrewAI and Azure AI Foundry. • Working knowledge of cloud services (i.e., MS Azure, AWS, Google Cloud). • Experience with AI tools, such as MS Azure ML, Databricks AI, Snowflake CortexAI, Dataiku. • Strong knowledge of data governance, data security, and compliance practices. • Familiarity with data visualization and reporting tools (e.g., Webfocus, Power BI). • Proficiency in programming languages such as Python, R, or SQL. Soft Skills: • Excellent analytical and problem-solving abilities. • Strong communication and interpersonal skills to collaborate with cross-functional teams. • Ability to lead projects and mentor junior staff. • Auto Insurance claims industry experience preferred. AMERICANS WITH DISABILITY SPECIFICATIONS The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is occasionally required to stand; walk; sit; use hands to finger, handle, or feel objects, tools, or controls; reach with hands and arms; climb stairs; balance; stoop, kneel, crouch, or crawl; talk or hear; taste or smell. The employee must occasionally lift and/or move up to 25 pounds. Specific vision abilities required by the job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus. WORK ENVIRONMENT This is a fully remote position requiring reliable high-speed internet access and a dedicated workspace. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.